Administrative/Practice Coordinator

the Client•Los Angeles, CA

1d•Onsite

About The Position

The Administrative/Practice Coordinator supports a high-volume surgical and medical group practice by coordinating surgery scheduling, physician practice operations, and patient-facing administrative functions. The role requires knowledge of insurance plans, workers’ compensation processes, and EMR systems, and serves as a liaison among physicians, patients, billing, and external departments. The coordinator handles pre- and post-operative scheduling and related authorizations, manages physician referral work queues in Epic, supports patient communications, and assists with day-to-day physician practice operations. Additional duties include administrative and credentialing work, workflow monitoring, billing coordination, patient education, and logistics for outside services, VIPs, and patients with special needs.

Requirements

Knowledge of HMO, PPO, and POS insurance plans.
Experience with workers’ compensation processes and protocols.
At least 3 years of experience with a large medical group practice.
Surgery scheduling experience in a high-volume setting.
High school diploma or GED.
Flu vaccine required; no declinations or exemptions.
Applicants must be authorized to work for any employer in the United States; visa sponsorship or transfer is not available.

Nice To Haves

Epic experience.
Bachelor’s degree strongly preferred.

Responsibilities

Coordinate surgery scheduling, including insurance verification, pre- and post-operative appointments, health clearances, surgery authorizations, surgical assistants, and required pre-operative studies.
Manage physician referral work queues by completing referrals in Epic corresponding to PPC tasks.
Schedule appointments, triage calls, respond to patient questions and complaints, and refer complaints appropriately to a supervisor.
Coordinate physician practice operations with medical assistants and other staff; troubleshoot patient and physician issues and take appropriate action to resolve them.
Handle physician correspondence, forms, authorization requests, Cedars-Sinai med-legal patients, expense reports, calendars, and transcription needs as required.
Work with workers’ compensation adjusters and nurse case managers; submit workers’ compensation authorization requests and follow up on statuses and documentation.
Complete credentialing at physician facilities as necessary and ensure CVs are updated and medical staff privileges, California licenses, and DEA credentials are current.
Monitor workflow, assist with work assignments, recommend improvements, liaise with other departments, and assist with meetings and audits.
Coordinate physician mentoring opportunities with fellows, students, and others.
Work with billing and HIS departments on requested chart audits; ensure surgical reports and daily clinic charges are sent promptly to billing; assist with financial arrangements for individual patients.
Act as a liaison between physicians and patients regarding surgery concerns, scheduling information, resource coordination, and support before, during, and after procedures.
Provide health education materials and, with physicians, develop materials for patients before and after surgery and related correspondence.
Support physicians with outside services, including professional and collegiate teams, teaching, and speaking engagements; coordinate care logistics for VIPs and patients with special needs.