Administrative Operations Support Coordinator

Air Canada • Dorval, QC

17h • Onsite

About The Position

Discover what it’s like to work as an Administrative Operations Support Coordinator in our In-Flight department — a dynamic role where organization, communication, and problem-solving come together to keep operations running smoothly. It’s important to know that Flexibility is key: The role requires someone who can adapt to changing schedules and priorities. Being available and responsive when things shift is essential. Teamwork is important: Strong interpersonal abilities to engage and collaborate effectively with colleagues across multiple generations. Adaptability in a Fast-Paced Environment: Success in this role hinges on the ability to prioritize effectively amid constant demands. Staying focused under pressure is essential.

Requirements

• High School graduation
• Minimum 2 years office experience
• Intermediate knowledge of Microsoft Office applications
• Knowledge of aircraft terminology
• Good interpersonal skills
• Good communication skills, both written and verbal
• Proficiency in spelling, punctuation and grammar
• Aptitude for math
• Aptitude for accuracy and detail
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment

Nice To Haves

• Bilingual candidates (preference given based on equal qualifications)

Responsibilities

• Prepare, edit, proofread, and format correspondence, reports, spreadsheets, tables, graphs, and other documents using various software applications.
• Maintain, validate, input, audit, and update data, records, manuals, schedules, and technical documents; control distribution of company publications.
• Research and compile data for reports; resolve and respond to internal/external customer inquiries in writing and verbally.
• Answer and direct incoming calls, assist with outgoing calls, and refer customers to appropriate departments or personnel.
• Coordinate travel, appointments, ground transportation, and arrangements for meetings, training sessions, and interviews.
• Liaise with internal and external customers and support departmental staff as needed.
• Verify and process invoices, claims, expenses, third-party billings, and handle cash/cheques and related documentation.
• Build and maintain staff rosters and monitor overtime equalization.
• Organize and prioritize workload to meet deadlines while maintaining accuracy and confidentiality, even under pressure and with minimal supervision.
• Administer and comply with Company Policies, Government Regulations, Collective Agreements, and procedures.
• May perform other related duties as required.
• Maintain a flexible and accommodating approach to support team and operational needs.
• Demonstrate flexibility and adaptability in responding to operational issues and changing priorities.
• Prepare to work in varying weather conditions while maintaining safety and efficiency.

Benefits

• Pension program
• Employee Share Ownership Program
• Profit Sharing
• Health, dental, and life insurance for you and your family
• Air Canada’s recognition program (Shine)
• Generous employee travel program (standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more after 28 weeks of service)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED