Administrative Operations Specialist

PLS • Indianapolis, IN

6d • Onsite

About The Position

The Administrative Operations Specialist supports dealership operations by processing vehicle titles and insurance claims, verifying customer documents and records, and performing a variety of business-office functions. Working closely with management, sales, collections, insurance providers, customers, and business partners, this office-based role helps keep administrative processes organized, compliant, and efficient while supporting a positive customer experience. Success in this position requires managing multiple responsibilities with accuracy and close attention to detail.

The position is located at 4701 W. 38th St., Suite A, Indianapolis, IN 46254.

Requirements

• High school diploma or equivalent required.
• Strong attention to detail, organization, and accuracy, with the ability to manage multiple priorities and deadlines effectively.
• Strong written and verbal communication and customer service skills.
• Proficiency with Microsoft Office and computer-based business systems.
• Ability to work independently and collaborate effectively with others.
• Strong problem-solving and follow-up skills.
• Ability to handle confidential information professionally.
• Team player with a positive, solution-oriented attitude.

Nice To Haves

• Additional education or relevant experience.
• Previous dealership, automotive, title, insurance, lending, finance, or administrative experience.

Responsibilities

• Process and maintain vehicle title and registration paperwork; prepare, review, and submit title documents to state agencies; monitor title status; maintain accurate records; resolve discrepancies; and assist with out-of-state requirements as needed.
• Administer insurance claims related to dealership vehicles and customer accounts; communicate with insurers, adjusters, customers, and internal teams; gather supporting documentation; track claims through resolution; and follow up on claims, payments, and documentation.
• Provide administrative support for underwriting by reviewing customer and deal files, assisting with verification and follow-up requests, maintaining organized files, and resolving documentation issues with internal teams, outside parties, and customers.
• Manage electronic and paper records to ensure accuracy and compliance.
• Answer phones and update or verify customer information in dealership systems and databases.
• Assist with customer account documentation, correspondence, filing, and reporting.
• Monitor deadlines and follow up on outstanding administrative items.
• Partner with management on special projects and operational initiatives.
• Maintain confidentiality of customer, financial, insurance, and dealership information.
• Identify administrative issues and recommend improvements to efficiency and accuracy.
• Provide backup support for other business-office functions as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits for eligible team members.
• 401(k) for eligible team members.
• Vacation for eligible team members.
• Opportunities for advancement.
• Ongoing training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED