Administrative & Operations Specialist

Jencap•Phoenix, AZ

1d•Onsite

About The Position

Jencap is one of the largest wholesale insurance intermediaries in the United States, specializing in wholesale brokerage, binding authority, and program management. MiniCo, a member of the Jencap Program Administrators division, has nearly 50 years of experience in program management, underwriting, binding authority, and claims, offering a portfolio of exclusive programs. The Administrative and Operations Specialist will be the primary day-to-day operations and administrative resource for the Phoenix, Arizona office, handling front-office duties, mail and shipping, facilities coordination, trade-show logistics, and general administrative support. The role involves partnering with internal teams, maintaining records, and providing overflow support to Underwriting Operations and other Phoenix teams as capacity allows.

Requirements

3+ years of office administration, operations, facilities, customer service, or comparable experience preferred.
Background in Insurance is a plus.
Strong organization, multitasking, service orientation, vendor-management, and follow-through skills.
Excellent written/verbal communication and ability to handle confidential information appropriately.
Proficiency with Microsoft Office and comfort learning mail/shipping and internal operational systems.

Responsibilities

Serve as MiniCo’s primary day-to-day Phoenix office operations and admin resource, to handle front-office/reception duties, mail and shipping, facilities/vendor coordination, trade-show logistics, and general administrative support.
Coordinate reception/phone coverage, messages, deliveries, and general correspondence; escalate insurance-specific questions appropriately.
Own incoming/outgoing mail, post-office retrieval, UPS/FedEx/shipping, physical document routing, scanning, storage, and related record-handling procedures.
Liaise with building management and external vendors for facilities, maintenance, access, service requests, and office needs.
Manage office/kitchen supplies, deliveries, storage areas, shared office records, and general organization.
Coordinate employee meetings, office events, celebrations, and other shared administrative needs.
Coordinate trade-show registrations, schedules, materials, packing/shipping, booth supplies, pre-show logistics, and post-show administration as assigned.
Partner with internal team on packing marketing materials and logistics.
Maintain event deadlines, vendor contacts, shipping details, and logistics records.
Provide general administrative/data-entry overflow and project support to Underwriting Operations and other Phoenix teams as capacity permits.
Assist with document preparation, reporting, meeting materials, and other non-technical support activities.