Administrative Operations Representative

Mid-Continent Casualty Company•Tulsa, OK

17h•Onsite

About The Position

Mid-Continent Group, a subsidiary of Great American, is seeking an Administrative Operations Representative for its Electronic Document Services (EDS) team. This full-time, in-office role provides administrative and operational support for document management, mail services, records processing, and customer service. The position helps ensure company records and correspondence are accurately processed, maintained, and distributed while supporting efficient daily operations. The position is performed onsite and requires regular, reliable attendance.

Requirements

High school diploma or equivalent required.
Strong organizational, communication, and attention-to-detail skills.
Regular, reliable attendance.
Ability to walk, stand, bend, reach, and lift up to 50 pounds.
Ability to operate office, mailroom, and document-processing equipment.

Nice To Haves

Experience in administrative support, records management, mail services, document imaging, or a related office environment.
Insurance industry experience.

Responsibilities

Scan, index, retrieve, update, and maintain electronic and physical records, ensuring quality, accuracy, and proper filing.
Prepare documents for scanning, storage, assembly, or distribution.
Process, sort, distribute, and track incoming and outgoing mail and packages; maintain postage records and follow established procedures.
Perform general administrative duties, including filing, copying, data entry, record maintenance, report preparation, correspondence, inventory, and supply management.
Greet visitors and assist employees, vendors, agents, and customers; route phone calls and respond to routine inquiries.
Assemble and distribute policy documents, reports, forms, and marketing materials, and review them for accuracy and completeness.
Operate office, mailroom, printing, bindery, and document-processing equipment as needed.
Maintain confidentiality, follow company policies and regulatory requirements, prioritize assignments, and meet service standards.
Perform other duties as assigned.