Administrative Operations Manager

RAYUS Radiology•Chesterfield, MO

14h•Onsite

About The Position

RAYUS Radiology is looking for an Administrative Operations Manager to join their team. This role is responsible for managing all administrative operational aspects of running a Center(s), including planning, team member management, budget management, maintaining relationships with referring groups, and ongoing customer service functions. The position is also responsible for meeting the quality and operational goals for the market.

Requirements

High School Diploma, or equivalent
Associate degree, or the equivalent in relevant and applicable experience
Five (5) years' of related medical experience, preferably in out-patient radiology imaging
Three (3) years' of proven management leading a team of direct reports
Proficient in Microsoft Office Suite; Outlook, Teams, Excel, Word, PowerPoint etc.
Some travel is required between sites; a reliable means of transportation is required.
Valid driver's license and proof of current insurance is required to personally drive a vehicle for company business (regardless of whether it's a company or personal vehicle)

Nice To Haves

Bachelor's degree in a related, relevant & applicable field

Responsibilities

Maintain productive relationships with the Center's customer base in defined market through delivery of extraordinary customer service
Provides ongoing and timely communication to management and team members regarding Center performance, team performance, events, issues, etc.
Partners with Chief Technologists and other managers to ensure profitable growth and increased market share for the market
Continually evaluate current processes, making recommendations to ensure effective fulfillment of goals and objectives
Remain visible at Center(s) and maintain a clear understanding of the/each Center(s) morale and workload
Partner with the Market Success sales team, patients, and referring offices to ensure satisfaction
Attend Market Success sales calls and lunch meetings with the sales team, providing operations knowledge and to act as a resource
Assist in targeting payor relationship opportunities within the Market
Proactively monitor payor referral activity
Interface with the Director Operations, Sr Director Operations, and/or all technical and administrative team members to ensure effective teamwork and efficient Center operations
Administer quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions
Maintain a safe environment for patients, technologists, radiologists and any other Center team members with the assistance of the Center's safety coordinator
Perform any/all front office functions as needed
Ensure compliance with all HIPAA guidelines
Oversight of Center Supervisors and responsible for the administrative team
Manage and assist in the recruitment, hiring, onboarding and training of new team members and supervisors, providing resource and technical expertise
Manage team member performance evaluations, compensation recommendations and development of team members, including performance improvement plans, disciplinary actions and/or termination
Lead & schedule regular team meetings and team member one-on-one discussions
Maintain team member retention by implementing effective retention strategies to support high engagement levels and encourage open communication in an emotionally safe environment
Implement strategies to promote teamwork within the Center and with other team members, including management and radiologists
Plan, organize, develop, implement and interpret the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation
Develop and manage the budget for the Center(s) and recommends financial decisions
Proactively monitor the performance and profitability of services offered
Completes additional tasks and projects as assigned