Business Office Manager
OPS LIVING LLC•Michigan City, IN
•$27 - $30•Onsite
About The Position
The Administrative Operations Coordinator supports community leadership by managing operational, administrative, and HR-related functions. As the first point of contact for families and guests, this role ensures a positive customer experience and contributes to smooth day-to-day community operations. The position also provides administrative and HR support across all OPS communities.
Requirements
- High school diploma or equivalent, or 2-3 years in an administrative role
- Proficient with Microsoft Office; quick learner of new software
Nice To Haves
- Experience working with individuals with dementia or Alzheimer’s preferred
Responsibilities
- Audit employee files (I-9s, CPR certifications, licenses, training records)
- Manage wage garnishment paperwork and employment verifications
- Create and distribute employee name badges
- Assist with insurance audit preparation and documentation
- Coordinate staff recognition initiatives (birthdays, anniversaries, appreciation events)
- Maintain accurate employee records in Paycom, ALIS, and related systems, supporting data entry and HR reporting
- Greet and assist all visitors and answer phones with professionalism
- Serve as first contact for families: answer questions, provide updates, assist with tours
- Organize and file resident and employee paperwork ensuring compliance
- Maintain a welcoming and organized front entrance and lobby
- Conduct morning walkthroughs to check lighting, cleanliness, and readiness
- Support team operations including non-clinical dining room assistance and transportation help for residents
- Coordinate and conduct new hire orientations; assist with onboarding tasks (Paycom, uniforms, keys)
- Process mail, receipts, deposits, and insurance documentation
- Complete administrative tasks and audits across communities as needed
- Track and coordinate staff engagement activities and celebrations
- Assist Life Enrichment and Activities teams with event planning, shopping, decorating, and community space maintenance
- Maintain family communication records and assist with important updates and sympathy gestures
- Utilize Paycom, ALIS, and ICON systems to update resident and employee information
- Support leadership team with various administrative projects and operational needs
- Handles day-to-day administrative and operational tasks independently
- Coordinates onboarding and recognition programs with oversight from leadership
- Identifies issues or gaps and escalates to Executive Director as appropriate
- Exercises discretion in managing confidential employee and resident information
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
