Administrative Officer III

State of Maryland • Baltimore City, MD

9d • Hybrid

About The Position

The main purpose of this full-time contractual position will be to prepare daily statistic reports of applications received and reporting pending information for the Licensing Manager. This position will be a trainer for the Licensing Unit of operations; and will approve technician, pharmacy, pharmacist, intern and vaccination applications; contact applicants to discuss missing application items; and provide a timeline for application receiving missing items. This position will assist the Licensing Manager in the: Day-to-day operations of the Licensing Unit in the development and preparation of management tools such as procedural policies and manuals, statistical reports, workflow charts, and performance measurement tools; Formulation, establishment or modification of program goals and objectives through analysis of alternatives, trends, available resources and projected needs; Planning process and developing forecasts, proposals or procedures for orderly growth and expansion; and Developing training techniques as well as training new and existing staff of licensing process and the implementation of new policies. This position will use proven business techniques to identify lapses, loopholes, and opportunities for improvement in the Licensing Unit group and propose well researched solutions. This position will also suggest improvements in workflow and procedures; create, modify, and implement licensing policies and procedures that improve workflow and efficiency; and modify, develop, and implement Standard Operating Procedures for division. In addition, this position will act as liaison to other board units to provide updates on licensee application status and to provide licensee information needed for the completion of facility inspections and execution of disciplinary action. This position is hybrid telework eligible.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Three years of administrative staff or professional work.
• Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.
• Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
• Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Nice To Haves

• Experience working independently with minimal supervision
• Experience working as part of a team
• Experience ensuring accuracy through strong attention to detail
• Experience in communication skills, including clear and concise verbal and written communication

Responsibilities

• Prepare daily statistic reports of applications received and reporting pending information for the Licensing Manager.
• Act as a trainer for the Licensing Unit of operations.
• Approve technician, pharmacy, pharmacist, intern and vaccination applications.
• Contact applicants to discuss missing application items and provide a timeline for application receiving missing items.
• Assist the Licensing Manager in the day-to-day operations of the Licensing Unit in the development and preparation of management tools such as procedural policies and manuals, statistical reports, workflow charts, and performance measurement tools.
• Assist in the formulation, establishment or modification of program goals and objectives through analysis of alternatives, trends, available resources and projected needs.
• Assist in the planning process and developing forecasts, proposals or procedures for orderly growth and expansion.
• Develop training techniques as well as training new and existing staff of licensing process and the implementation of new policies.
• Use proven business techniques to identify lapses, loopholes, and opportunities for improvement in the Licensing Unit group and propose well researched solutions.
• Suggest improvements in workflow and procedures.
• Create, modify, and implement licensing policies and procedures that improve workflow and efficiency.
• Modify, develop, and implement Standard Operating Procedures for division.
• Act as liaison to other board units to provide updates on licensee application status and to provide licensee information needed for the completion of facility inspections and execution of disciplinary action.

Benefits

• Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.
• The State of Maryland will subsidize 75% of the cost for medical and prescription coverage.
• Option to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance.
• Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED