Administrative Office Assistant
SERVPRO of Monterey Park•Los Angeles, CA
•$38,500 - $42,000
About The Position
SERVPRO of Highland Park is hiring an experienced, organized, and dependable Administrative Office Assistant for its water and fire damage restoration company. The role supports a fast-paced office and serves customers who may be dealing with stressful situations, so professionalism, empathy, patience, and excellent customer service are essential. The company seeks a motivated team player who can multitask, take initiative, work well under pressure, and maintain excellent customer service.
Requirements
- Minimum 3 years of restoration industry experience (required).
- Minimum 3 years of office or administrative experience (required).
- Excellent written and spoken English.
- Strong customer service and communication skills.
- Organized, reliable, honest, and detail-oriented.
- High school diploma or equivalent.
Nice To Haves
- Previous SERVPRO experience.
- Marketing experience.
- Bilingual in Spanish or Mandarin.
Responsibilities
- Answer incoming phone calls, texts, and emails and assist customers professionally.
- Communicate and coordinate with insurance adjusters regarding claims.
- Schedule jobs and maintain calendars.
- Prepare and maintain job files and insurance documentation.
- Coordinate with field staff, vendors, and customers.
- Assist with billing, invoicing, and payment collections.
- Perform accurate data entry and general office administration.
Benefits
- Competitive pay based on experience.
- Paid time off (PTO).
- Paid holidays.
- Paid training.
- 401(k) retirement plan.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
