Admin MA
About The Position
Arizona Arthritis & Rheumatology Associates, P.C. is seeking an ambitious, friendly, positive, and compassionate Administrative Medical Assistant (Admin MA) to join their team. The Admin MA acts as a liaison between the AARA Physician / Provider Team and patients. The Admin MA facilitates messages, documentation, authorizations, prescriptions, and assessments. They communicate directly with patients, either reactively or proactively, to ensure all necessary information, authorizations, and documentation are in place for future interactions with the organization or appropriate third-party organizations.
Requirements
- Proven, successful experience in supporting medical professionals
- Excellent verbal and written communication skills
- Proficient in the use of computer applications, including detailed experience with at least one EHR system
- Familiarity with insurance billing and medical coding
- Proven multi-tasking proficiency
- Must be personable and professional.
- Must be able to handle a stressful workload with changing priorities
- Degree, MA certificate from an accredited institution or equivalent sector experience
Nice To Haves
- Experience in a role focused on liaising between patient and Provider / Healthcare Organization
- Experience in utilizing EHR system
Responsibilities
- Processing Patient Messages
- Understanding and escalating patient issues as necessary to AARA Provider(s)
- Liaising with patient(s) to ensure medications are authorized, ordered and available for pickup
- Liaising with Provider(s) to ensure reviews are completed and relevant information and communicating with patient as required
- Ensuring all communication and messages are HIPAA compliant
- Processing Assessments / Documentation
- Ordering lab/radiology assessments
- Escalating abnormalities to Provider(s) for assessment
- Facilitating provision of medical records to patient or third party as required
- Verifying Prior Authorizations
- Liaise with Prior Authorizations department to facilitate the provision of assessment, medication and/or infusion orders
- Processing Medication Refills / e-Refills
- Facilitating medication refills under Provider guidelines and parameters
- Ensuring validity of refill request and escalating concerns to Provider(s)
- Preparing approved requests for Provider signature
- Cleaning all Provider charts to ensure all pending assessments and/or documentation is in place prior to follow-up appointment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
