Administrative Manager - Operations and Technology Services Team

Chesterfield County•Chesterfield, VA

1d•Onsite

About The Position

The Chesterfield-Colonial Heights Department of Social Services is seeking an experienced Administrative Manager to lead the Operations and Technology Services Team. This role involves providing oversight and supervision to a team responsible for daily operations, including administrative support, building operations, facilities maintenance, fleet management, help desk support, technology, safety services, and system coordination. The manager will drive business innovation and efficiency by overseeing data security, data dashboards, data collection, benchmarking, and productivity reporting to executive leadership. Responsibilities also include leading automation support for state and local applications, hardware and software acquisition, and facilitating projects, meetings, and trainings related to information and data systems. Collaboration with internal customers, vendors, and county/state partners is crucial. While technology management is a significant function, the role also requires oversight of building operations, facilities maintenance, fleet management, and safety protocols in accordance with County Risk Management policies. The position demands a working knowledge of business and project management principles for strategic planning, resource allocation, and coordination, as well as the ability to conduct root cause analysis, evaluate data, and implement action plans for complex operational issues. This is an intense, demanding, and complex role requiring the ability to balance competing priorities, manage multiple stakeholders, and thrive in a fast-paced, high-expectation environment. The role touches every team in the organization and requires strong prioritization and risk mitigation skills. The manager must be comfortable holding teams accountable for outcomes, deadlines, standards, and compliance obligations, and be adept at identifying solutions and developing plans to address operational gaps.

Requirements

Associate’s degree in business administration, accounting or related field supplemented with related experience or any equivalent combination of training and experience which provides the required knowledge, skills and abilities required.
Considerable knowledge of agency, department or section administrative and program practices, policies and procedures; and management principles and practices.
Demonstrated ability to interpret, apply, and manage others on administrative and program policies, procedures and services; train others; provide leadership and guidance to others; manage others who are supervising staff; prepare budget and financial data; evaluate office services and administrative procedures; make presentations; set objectives and determine how work will be accomplished to ensure effective office support operations; and to promote good working relations and create customer service and positive public relations.
Computer competency required, with competency in MS Word, Outlook, Excel, Power BI, etc. preferred.
Current valid driver’s license and good driving record required.
Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months.
Out of state driving records must be obtained by applicant and presented at time of interview.
Records must reflect at least three years of history and be dated within thirty days of interview date.
Pre-employment drug testing, FBI criminal background check, CPS registry check and education/degree verification required.

Nice To Haves

Experience managing and supervising professionals involved in social services programs preferred.
Bachelor's degree in business or public administration, accounting, finance, or a related field preferred.
Considerable amount of increasingly responsible project management, personnel, building operations management, planning, program evaluation, and technology services management or related analytical experience in the assigned area of responsibility to include supervisory experience is preferred.
Excellent organizational, time management, oral/written communication, interpersonal, and public relations skills with an ability to influence and impact change.
Ability to demonstrate exceptional critical thinking and attention to detail, process improvement skills, risk management, organizational management, data analysis, data reporting, and decision-making skills.
Exceptional ability to establish and achieve performance goals.
Strong ability to work with internal and external collaborative partners and leverage those relationships to achieve business goals.

Responsibilities

Provide oversight and supervision to a team that provides services to the department’s daily operations with administrative support, building operations, facilities maintenance, fleet management, help desk support, technology, safety services, and system coordination.
Lead the Department in business innovation and efficiency procedures that include overseeing and managing data security processes, data dashboards, data collection, benchmarking, and productivity reports to the executive leadership team, monthly, annually, and as requested.
Lead the department in automation support for state and local applications, acquisition and oversight of hardware, and software for social service programs.
Facilitate projects, meetings, and trainings related to information and data systems.
Collaborate, communicate, and actively work with internal customers, vendors, County, and state partners to support the department’s mission and business operations.
Oversee the agency’s building operations, facilities maintenance, fleet management, and safety protocols and procedures in accordance with the County’s Risk Management policies.
Facilitate strategic planning, resource allocation, and coordination of people and resources.
Effectively conduct difficult root cause analysis to identify solutions to systems and operational gaps, evaluate data, make recommendations, and develop/implement a plan of action for a variety of complex issues related to the overall operation of the department.
Perform other work as required.
Manage the Emergency Shelter Team during times of natural disaster, reporting to shelter duty as required and leading the Emergency Shelter Team.

Benefits

Competitive compensation and benefit package
Virginia Retirement System defined benefit plan
Paid-time off
Flexible work schedules
Professional development through career development plans
Tuition reimbursement program
Award-winning learning and development programs
Opportunities for advancement within the organization
Chesterfield County offers an attractive benefits package.
Incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience.
Credit for the Public Student Loan Forgiveness Program (PSLF)