Manager, Technology Operations Services (Nashville, TN)
Starbucks Coffee Company•Nashville, TN
•Onsite
About The Position
As a Manager, Technology Operations (Services), you’ll direct and coordinate a 24x7 Technology Operations team that supports critical environments and partner-facing technology. You’ll lead daily operations, strengthen incident and problem management, use metrics to drive improvements, and partner across teams to increase operational maturity.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a combination of education and related work experience
- 5+ years of technology-related work experience
- 3+ years leading in a support function
Nice To Haves
- 3+ years leading technical support teams within an IT Operations / Technology Operations / NOC environment
- Experience improving incident and problem management practices and operating rhythms
- Experience using metrics/KPIs to drive measurable service improvements and operational maturity
- Experience managing vendors/service providers and support processes in a 24x7 environment
Responsibilities
- Lead a 24x7 operations team (system administrators and operations analysts), setting goals, coaching talent, and building strong Tier 1/Tier 2 support methods and practices.
- Drive operational excellence through data-informed metrics, continuous improvement, and strong incident/problem management—including escalations and clear communication.
- Partner across the business and IT to improve overall operational maturity, oversee changes to the technical environment, and ensure teams are aligned to standards and policies.
- Manage service outcomes and vendors by monitoring service providers, coordinating cross-team resolution, and managing operating costs against budget.
Benefits
- medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
