Administrative Manager

Founders 3 Management Company • Jacksonville, FL

5d • Onsite

About The Position

F3 Marina, a division of Founders 3 Real Estate Services, is a leader in professional marina management and consulting services to marina owners anywhere. Our services include all aspects of waterfront development and management, such as marinas and adjacent upland property, including multi-family and retail. We provide the expertise, experience and attention to detail to delight our boaters, clients and communities while maximizing occupancy and revenue. Our management approach, company culture and commitment to CARE (Commitment, Accountability, Respect and Excellence) instill a forward-thinking mindset and results-driven strategy where owners gain a trusted partner, boaters feel genuinely valued, and marinas perform at their full potential. Combining operational excellence with a hospitality-driven mindset is our competitive advantage.

We are looking for an Administrative Manager to join us at Metropolitan Park Marina! This position is a key ambassador for this exciting marina fostering a welcoming atmosphere and promoting a sense of boater comradery. You will support the Marina General Manager in a variety of key areas.

Requirements

• Some background in hospitality management
• Great customer service skills and attention to detail
• A “white glove” approach to customer service is essential
• Strong computer acumen including proficiency with the Micro Soft Office Suite of products
• Prior experience in office administration
• Prior experience in A/R
• Prior experience in event planning
• Prior experience in social media promotion

Nice To Haves

• Boating/Yachting experience preferred

Responsibilities

• Provide exceptional customer service to our boaters and work with the marina team to ensure efficient response to customer needs. This includes assisting boaters on the dock with arrivals, pump outs and fueling at times.
• Coordinate and market boating community activities and events using email, social media and website
• Lead the concierge team and support the ship store, amenity spaces, guest services, tours, and slip leasing follow up
• Manage collections, customer contacts, bill pay, and marina occupancy
• Develop and manage reporting to include occupancy, fuel, security and maintenance
• Process customer related accounts including insurance, financial audits, sales data (CRM)
• Maintain marina logs for incidents, slip changes, maintenance work orders, dockside revenue, safety and fuel inventory

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed