Administrative Manager- Rest Center

McCall Behavioral Health Network • Winstead, CT

3d

About The Position

The Administrative Manager plays a central role in the day-to-day operational functioning of McCall Behavioral Health Network's REST Center, a voluntary crisis stabilization program providing short-term behavioral health and substance use crisis services. The role supports contract data reporting and compliance, staffing and scheduling coordination, administrative operations, and quality improvement. It is a full-time, exempt position with a salary range beginning at $60,000.

Requirements

• Associate's degree required.
• At least two years of administrative experience in a healthcare, behavioral health, or social services setting.
• Valid driver's license required.

Nice To Haves

• Bachelor's degree in Business Administration, Public Health, Healthcare Administration, or a related field.
• Experience with state contract data reporting, DDaP, or DMHAS reporting systems.
• Experience in community mental health, substance use disorder, or crisis services.

Responsibilities

• Collect, compile, and submit required DMHAS data reports according to established timelines, formats, and DDaP data quality standards.
• Monitor reporting data for accuracy and timeliness, and resolve discrepancies in coordination with clinical and IT staff.
• Maintain organized records of contract deliverables, submissions, and correspondence to support audit readiness and contract compliance.
• Track and report program performance metrics, including utilization rates, referral sources, average length of stay, discharge dispositions, and follow-up completion rates.
• Coordinate with the Chief Clinical Officer and Program Director to keep performance-measure data current and prepare it for QI review meetings.
• Generate ad hoc reports from the NextGen electronic health record system for program leadership or state partners.
• Support preparation of contract amendment documentation, outcome reports, and other state-required deliverables.
• Develop, maintain, and distribute the 24/7 staffing schedule for clinical, nursing, peer support, and transportation staff.
• Coordinate schedule changes to address call-outs, vacancies, and coverage needs, escalating issues to the Program Director as appropriate.
• Track staff availability, requested time off, and overtime in coordination with Human Resources to ensure continuous program coverage.
• Maintain an up-to-date on-call roster and contact list for REST staff and supervisory personnel.
• Coordinate scheduling for staff trainings, supervision and team meetings, and compliance-related activities.
• Serve as the primary point of contact for program reception, intake coordination, and general program inquiries.
• Manage client intake paperwork, consent forms, and administrative documentation in compliance with HIPAA and program policies.
• Administer and track completion of client discharge satisfaction surveys and enter data into designated tracking systems.
• Prepare data summaries and program reports for Continuous Quality Improvement (CQI) review and leadership reporting.
• Monitor deadlines for regulatory compliance activities, staff training renewals, and contract deliverables.
• Support preparation for Joint Commission accreditation surveys, DMHAS site visits, and other external reviews as applicable.

Benefits

• Four weeks of PTO accrued on a biweekly basis
• Medical and dental insurance with a large employer-paid premium
• Life insurance, 100% employer-paid
• Voluntary vision insurance
• AFLAC voluntary benefits
• Tuition reimbursement
• 11 paid holidays
• Employee Assistance Programs (EAP)
• 403(b) retirement plan with employer match
• Two gym membership options

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree