Administrative Manager, Direct Services

HEALTH FEDERATION OF PHILADELPHIA•Philadelphia, PA

3d•Onsite

About The Position

The Division of Reproductive, Adolescent, and Child Health (ReACH) of the Philadelphia Department of Public Health (PDPH) is seeking an Administrative Manager, Direct Services to oversee the operational and administrative infrastructure for key direct service programs, including a newly integrated Doula Services Program (merging the Community Doula Support Program and Healthy Start Doula Program) and the Parents as Teachers (MOM-PAT) Home Visiting Program. This role provides administrative leadership across programs that support pregnant people, families, and young children, with a focus on improving perinatal and early childhood outcomes and reducing disparities, and will directly supervise the Administrative and Education Coordinator, Doula Services; the Program Manager, Doula Services, and the Program Manager, MOM-PAT. The Administrative Manager will play a critical role in supporting the operational integration of the doula programs while ensuring strong program management, fiscal oversight, and compliance with funder and model requirements.

Requirements

Bachelor’s degree in public health, social sciences, public administration, or related field required
At least 3–5 years of experience in program management, administration, or direct service program operations
Experience overseeing program budgets and supporting fiscal monitoring and reporting
Strong written and verbal communication skills
Skilled in Microsoft Word, PowerPoint, and Excel
Able to handle multiple tasks and manage project timelines with a high degree of organizational skill
Ability to work with a variety of cultures and diverse audiences

Nice To Haves

Master’s degree in public health or related field preferred
Preferred experience in maternal and child health, home visiting, or community-based programs
Familiarity with Healthy Start and/or Parents as Teachers models preferred
Experience supporting program implementation, integration, or scaling of services strongly preferred

Responsibilities

Provides overall administrative leadership for the integrated Doula Services Program and the Parents as Teachers (MOM-PAT) Home Visiting Program
Supports the operational integration of the Community Doula Support Program and Healthy Start Doula Program into a unified Doula Services Program
Oversees program operations, workflows, documentation systems, and administrative processes to ensure compliance with PDPH, funder, and model requirements
Manages and monitors program budgets in coordination with PDPH fiscal staff and external partners
Prepares monthly and other required programmatic and fiscal reports and ensures timely completion of grant and contract deliverables
Supports program planning, sustainability, and expansion, including contributing to grant writing, contract renewals, and implementation of new initiatives
Uses adaptive problem-solving to address evolving program needs, funding requirements, and operational challenges
Oversees onboarding, orientation, and administrative supervision structures for doulas and program staff across the integrated doula program
Maintains supervision systems focused on administrative performance, documentation, workload management, and adherence to protocols (non-clinical supervision)
Coordinates required trainings to ensure compliance with program, funder, and model expectations
Identifies and supports professional development opportunities for staff
Provides administrative oversight for Parents as Teachers staff to ensure fidelity to the model
Works closely with the Programs Manager, Doula Services to ensure effective implementation of the integrated doula model, including participant flow and assignment
Coordinates across PDPH divisions, external agencies, and community partners to support integrated service delivery
Monitors program implementation to identify gaps, inefficiencies, and opportunities for improvement, particularly during and after program integration
Supports continuous quality improvement efforts across programs
Contributes to strategic planning related to workforce development, service delivery, and program growth