Administrative Intake Support Specialist Contact Center Part Time 1st Shift 12-hour Shifts (Week 1: Fri, Sat, Su, Week 2: Th)

Pine Rest Christian Mental Health Services•Grand Rapids, MI

42d•$16 - $23•Onsite

About The Position

We are seeking a professional and service‑oriented Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services. This role provides phone triage, crisis call support, patient reception, and administrative coordination while ensuring a safe, efficient, and customer‑focused admission experience.

Requirements

Associate’s Degree or equivalent combination of education and experience required
Strong verbal communication, customer service, and interpersonal skills
Ability to collaborate effectively with multidisciplinary teams and diverse populations
Proficiency with electronic systems and multiple software applications
Strong organizational, analytical, and problem‑solving skills
Ability to work calmly and effectively in high‑stress or crisis situations
Background check, education verification, and drug screen

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Conduct phone triage and intake for Hospital and Residential Services admission referrals
Professionally and calmly handle crisis calls to determine appropriate next steps in the assessment process
Orient patients to the assessment and admission process and complete required paperwork
Perform patient registration, insurance verification, and courtesy communications
Manage and support organization‑wide switchboard operations and after‑hours answering services as assigned
Collaborate with multidisciplinary teams and communicate effectively with internal departments
Monitor, collect, and review program data to support evaluation and quality improvement
Manage emergency procedures for the organization as required
Participate in department meetings, committees, and routine problem‑solving activities
Assist with staff training for program‑specific intake processes as requested
Maintain up‑to‑date knowledge of policies, procedures, and regulatory requirements
Promote a customer‑friendly, professional, and recovery‑focused environment
Role model Pine Rest’s mission, values, and Hospital & Residential Services Model of Care
Maintain required training and competencies
Perform additional duties as assigned