Administrative Front Desk Manager - Speech & Hearing

Stony Brook University • East Setauket, NY

14d

About The Position

At Stony Brook Medicine, the Administrative Front Desk Manager supports departmental productivity, operational excellence, and the achievement of overall program goals. The manager supervises and trains front desk staff, monitors performance and productivity, ensures compliance with policies and procedures, and maintains coverage during operating hours. The role oversees patient-facing administrative services, including answering high-volume phone calls, appointments, check-ins, billing, insurance authorizations, patient questions, complaints, and speech therapy wait-list coordination. It also handles administrative and facility matters, purchasing, statistics, policy updates, Joint Commission-compliant signage and patient information, and maintenance of an organized waiting area. The position may be designated essential during institutional emergencies and may require respiratory protection.

Requirements

• Bachelor's degree and at least 1 year of clerical or administrative experience in a healthcare setting; or an associate's degree and at least 3 years of clerical or administrative experience in a healthcare setting.
• Verification of degree, such as a diploma or official transcript, is required; documentation must be uploaded with the application.
• Experience answering high-volume phones, making appointments, triaging calls, and completing insurance authorizations.
• Include a resume or CV with the online application.

Nice To Haves

• At least 1 year of medical office supervisory experience.
• At least 2 years of experience performing higher-level office tasks, such as managing staff activities, purchasing medical supplies, and entering data for statistical analysis.
• Proficiency in Microsoft PowerPoint.
• Bilingual in English and Spanish.
• Experience training staff in a high-volume phone office.

Responsibilities

• Supervise front desk staff, monitor performance, conduct performance programs and evaluations, and hold routine individual sessions with administrative staff.
• Train front desk staff, monitor productivity, and ensure staff follow policies and procedures.
• Ensure front desk coverage during operating hours and manage staff coverage when administrative staff take time off.
• Monitor front desk processes and discuss and implement process improvements.
• Answer high-volume phone calls, make patient appointments, check in patients, and handle patient billing.
• Obtain health insurance authorizations.
• Manage patient questions and resolve complaints.
• Prepare purchasing requisitions and credit card orders.
• Serve as the primary contact for administrative aspects of the program and facility issues.
• Prepare monthly and quarterly statistics for speech and audiology.
• Upload updated policies.
• Ensure front desk and waiting-area signage and patient information comply with Joint Commission requirements.
• Ensure the waiting room is clean and organized.
• Update the chemical inventory annually.
• Make changes to the master appointment schedule.
• Manage and maintain the speech therapy wait list, coordinating patient scheduling and prioritization.
• Schedule interviews and candidates for positions.

Benefits

• Comprehensive benefits, including generous leave, health insurance, and participation in the state pension system.
• Some full-time positions may include location pay; applicable shifts may include shift differentials.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager