Administrative Front Desk Manager - Speech & Hearing

SBHU•East Setauket, NY

13d

About The Position

At Stony Brook Medicine, the Administrative Front Desk Manager supports departmental productivity, operational excellence, and the achievement of overall program goals. The position oversees front desk operations for the Speech & Hearing program, including staff performance, training, coverage, and adherence to policies and procedures. The manager handles patient-facing administrative work such as high-volume calls, appointments, check-ins, billing, insurance authorizations, patient questions, and complaint resolution. The role also manages administrative processes and resources, including process improvements, purchasing requisitions and credit card orders, program statistics, policy uploads, facility issues, patient-area signage and information, and the speech therapy wait list. The position coordinates scheduling and prioritization, makes master appointment schedule changes, and schedules interviews and candidates for open positions.

Requirements

Bachelor's degree and at least 1 year of clerical or administrative experience in a healthcare setting, or an associate's degree and at least 3 years of clerical or administrative experience in a healthcare setting.
Experience answering high-volume phones, making appointments, triaging calls, and completing insurance authorizations.
Verification of degree, such as a diploma or official transcript, is required and must be uploaded with the application.
Include a resume or CV with the online application.

Nice To Haves

At least 1 year of medical office supervisory experience.
At least 2 years of experience performing higher-level office tasks, such as managing staff activities, purchasing medical supplies, and entering data for statistical analysis.
Proficiency in Microsoft PowerPoint.
Bilingual in English and Spanish.
Experience training staff in a high-volume phone office.

Responsibilities

Supervise front desk staff, monitor performance, conduct performance programs and evaluations, and hold routine individual sessions with administrative staff.
Train front desk staff, monitor productivity, and ensure staff follow policies and procedures.
Ensure front desk coverage during hours of operation and manage coverage when administrative staff take time off.
Monitor front desk processes and discuss and implement process improvements.
Answer high-volume phone calls, make patient appointments, check in patients, and handle patient billing.
Obtain health insurance authorizations.
Manage patient questions and resolve complaints.
Submit purchasing requisitions and credit card orders.
Serve as the primary contact for administrative aspects of the program and facility issues.
Compile monthly and quarterly statistics for speech and audiology.
Upload updated policies.
Ensure front desk and waiting-area signage and patient information comply with Joint Commission requirements.
Ensure the waiting room is clean and organized.
Update the annual chemical inventory.
Make master appointment schedule changes.
Manage and maintain the speech therapy wait list, coordinating patient scheduling and prioritization.
Schedule interviews and candidates for positions.