Administrative Document Clerk

IST Management Services • Murfreesboro, TN

3d • Onsite

About The Position

IST Management is seeking a Document Associate to join its Franklin team. The role handles Corporate Manufacturer Certificates and State Titles through printing and processing work, as well as daily mail services and other on-site support services. The ideal candidate has moderate to advanced computer and Microsoft skills, a customer-service mindset, relevant document production or clerical experience, and the ability to work in a fast-paced environment with strong attention to detail. The position offers an opportunity to train and grow professionally.

The schedule is Monday through Friday, full-time, with 8-hour shifts and a one-hour lunch break. Available schedules range from 7:00 a.m. to 5:30 p.m. Hourly compensation is $16.00, based on experience.

Requirements

• Meet the employer's time and attendance policy.
• Sit for extended periods.
• Read and match small print consistently, with strong attention to detail.
• High school diploma or equivalent (GED).
• Two years of similar document-work experience.
• Moderate to advanced keyboarding and Windows PC skills.
• Ability to perform multiple functional tasks.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Ability to work effectively independently or in a team environment.
• Reliable transportation to and from work.
• Ability to lift up to 50 pounds and perform intense walking, bending, and squatting.

Nice To Haves

• College education.
• Familiarity with AS400.

Responsibilities

• Provide high levels of customer service with a friendly and cooperative attitude.
• Complete assigned tasks in a team-centered environment to support client and site needs.
• Adapt to customer demands in a high-volume production environment.
• Print and process Manufacturer Certificate of Origin documents.
• Operate a computer in an AS400 environment.
• Maintain, troubleshoot, and supply Printronix impact printers.
• Oversee equipment service calls.
• Print and scan multiple documents daily.
• Log documents printed and stock used.
• Match MCO and invoice documents using vehicle identification numbers and other factors.
• Operate the postage meter and process daily mail.
• Operate the FedEx PowerShip system.
• Quality-check files, printed documents, and FedEx packages for accuracy and quality.
• Communicate with coworkers, management, and clients through email, written, and verbal communication.
• Maintain inventory, equipment, and the workspace.
• Create and revise Standard Operating Procedures (SOPs).
• Cross-train in other on-site areas, including warehouse, mail services, print services, switchboard, and fulfillment.
• Participate in required company online self-directed training.

Benefits

• Medical
• Dental
• Vision
• Short-term disability (STD)
• Long-term disability (LTD)
• Life insurance
• 401(k)
• Paid time off
• Seven paid holidays
• Pet benefits
• Identity theft benefits
• Bonus incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED