Administrative Director of Pulmonary Services- Full Time

SolutionHealth • Manchester, NH

6d • Onsite

About The Position

The Administrative Director of Pulmonary Services leads, directs, plans, develops, and implements strategies to improve and ensure operational effectiveness and efficiency, while supporting clinical excellence for Elliot Pulmonary Services. The Administrative Director reports directly to the Chief Medical Officer, and indirectly to the Vice President of Clinical Operations for HME oversight. Partners directly and collaborates with Director of Ambulatory Specialty Nursing and pertinent Medical Director(s) to effectively lead and direct operations within assigned practices to ensure delivery of patient safety, clinical quality, and operational effectiveness in a dyad and triad model. The Administrative Director provides direct administrative oversight of Elliot Professional Services Physician Practice(s) and Elliot Hospital Outpatient Departments within the Pulmonary Service Line. These include Elliot Pulmonary Specialists, The Elliot Sleep Center, Elliot Pulmonary Rehabilitation, Elliot Pulmonary Testing and Home Medical Equipment (HME) and other practices or services as assigned. Provides administrative leadership in the HME, and Home Infusion Therapy (HIT) Program through the management of personnel and client patient care in the home community. Oversees development, collaboration, and operations, evaluates program quality with providers, and ensures services address community and health system needs. Responsible for overall financial and operational performance of the service(s) line. Responsible for directing, developing and operating Home Medical Equipment.

Requirements

• Bachelor’s Degree or Doctorate in Nursing, Healthcare Administration, Business, Public Health, or related healthcare field.
• Previous administrative responsibilities.
• 5 to seven 7 years of experience in clinical areas and leadership.
• Experience in collaborating with multidisciplinary teams to drive quality improvement initiatives.
• Background in managing budgets, resources, and operational expenses.
• Demonstrated ability to develop and implement.
• Proven experience leading complex care delivery programs.
• In-depth understanding of healthcare quality standards, regulatory requirements, and accreditation processes.
• Familiarity with the latest developments in relevant fields.
• Knowledge of evidence-based practice guidelines and clinical quality metrics in related fields.
• Strong collaborative leadership and project management skills.
• Experience with the suite of Microsoft products including Excel, Word, Visio, Teams and PowerPoint programs.
• Excellent verbal and written communication with ability to synthesize and present with ease.
• Proficiency in data analysis and interpretation to inform decision-making.
• Proficiency with quality management systems and tools, including ISO documentation and QMS software (e.g.,EzTrack).

Nice To Haves

• Master’s Degree or higher preferred.
• Epic experience preferred.
• Prior experience in Pulmonary Services and/or Home Medical Equipment preferred.

Responsibilities

• Participate in system-wide strategic development and deployment of long-term and annual goals.
• Lead strategic planning efforts to ensure sustainability and service line growth.
• Identify market trends, growth opportunities, and emerging technologies to guide service line evolution and differentiation.
• Ensure services are clinically and financially sound and responsive to the changing health care environment locally, regionally, and nationally.
• Develop and implement vision, as well as business plan for service lines, partners with Medical Directors, providers and nurse leaders across the service line to implement organizational strategies and initiatives.
• Ensure Elliot’s mission and vision to be your first choice to give and receive care and all areas of the 5Cs (i.e., Comprehensive, Confident, Coordinated, Convenient, and Cost-Conscious) are deployed throughout the Center and adjacent service lines.
• Provide administrative leadership for the Pulmonary Services lines, including oversight for the operational management of practices and departments within the service line across the continuum of care delivery.
• Responsible for participation and representation within assigned Operating Board structure with direct responsibility for management of key performance indicators, strategic initiatives, emerging priorities and integration of Elliot Management System within assigned specialty areas.
• Lead daily operations ensuring patient access, clinical workflow, provider productivity, and efficient use of resources.
• Ensure programs are designed and managed to reflect the full continuum of care and support optimal outcomes at every stage.
• Demonstrate constancy of purpose in embedding and sustaining the Elliot Management System.
• Promote a culture of continuous improvement and operational transparency through visible leadership and ongoing use of Lean management tools.
• Responsible for selecting and maintaining qualified personnel, identifying needs, recommending employee actions, and communicating the progress of plans.
• Develop succession planning and leadership development strategies for key clinical and operational roles to ensure long-term strength and resilience of the service line.
• Supervise practice manager(s), supervisors and assigned staff throughout the Pulmonary Service Line.
• Develop and manage operational budgets services ensuring fiscal discipline and value-based decision making.
• Work with Revenue Cycle leadership to optimize billing and ensure all elements of front-end revenue cycle operations are managed and supported collaboratively, working in partnership with Director of Practice Operations and Optimization.
• Leverage clinical decision support and analytic tools to help clinical and operational leaders understand cost of care, contribution margins, and performance.
• Collaborate with finance and analytics teams to ensure clinical decisions are informed by data.
• Ensure the consistent delivery of high-quality services and programs that are responsive to the needs of patients, community, and providers and meet all regulatory requirements.
• Partner with clinical leaders to ensure delivery of high-quality, evidence-based, patient- and family-centered care.
• Advance continuous improvement, quality and safety initiatives, and consistency in clinical standards across the continuum.
• Ensure that the programs and services are fully integrated into the Elliot Quality Management System, with alignment to the principles of Just Culture and Whole System Quality.
• Drive initiatives to improve patient and family experiences.
• Monitor patient/client satisfaction and quality management activities for all departments/services.
• Demonstrate a commitment to the highest customer service by responding quickly to complaints and inquiries and providing constructive feedback.
• Works closely with staff and providers within including regular communication and collaboration with physicians to ensure provider satisfaction and support.
• Focused responsibility for accreditation and compliance with Home Medical Equipment operations.
• Foster a culture of collaboration, accountability, and respect for people within multidisciplinary teams.
• Partner with senior leaders, physician leadership, nursing leadership, clinical integrated service leaders, and governance bodies to advance shared priorities.
• Collaborate with medical staff and administration regarding service expansion, new medical interventions.
• Keep current with legislative, regulatory, accreditation, licensure and clinical issues impacting services.
• Provide consultation to Medical Directors and leadership on all aspects of the service line.
• Accept and execute special projects as assigned by the VP EMG Ambulatory Services or Ambulatory Chief Medical Officer
• Develop, implement, and evaluate policies and procedures.
• Ensure compliance with EHS and EPN/S policies, procedures, protocols, standards of care and standards of practice to meet regulatory requirements, including system policies, infection control standards, OSHA, DNV and state of New Hampshire licensure standards as applicable.
• Establish and implement policies when appropriate.
• Monitor and develop processes to ensure conformance to regulatory organizations, including, but not limited, to FDA, DOT, federal and state standards and regulations.
• Keep current with reimbursement, accreditation and licensure issues affecting HME and infusion therapy.
• Support physicians, the community, clients, payers and hospital staff regarding HME and infusion therapy services.
• Investigate and respond to customer complaints promptly.
• Demonstrate commitment to the principles of outstanding customer service.
• Investigate rationale for variances in performance, patient care delivery, or service and convey information to appropriate personnel.
• Serve as a resource regarding HME and infusion therapy services to HME staff and others.
• Responsible for the direct oversight, mentorship and development of managers and leaders within assigned areas and for collaborative management of administrative and clinical managers within pulmonary service line and programs, and physician recruitment.
• Engage providers in program design, and continuous improvement.
• Collaborate with Human Resources and other partners to develop workforce strategies, including pipeline development, recruitment, retention, and well-being initiatives tailored to Emergency services.
• Serve as a key liaison to external partners and vendors.
• Maintain excellent communication with all partners.
• Interview and select candidates for employment within area of responsibility.
• Develop a comprehensive orientation plan for new employees.
• Initiate and/or make recommendations for personnel actions.
• Prepare and conduct formal/informal performance evaluations, or performance improvement plans.
• Facilitate compliance and personnel record requirements.
• Ensure staff members are clinically competent upon hire and on an on-going basis.
• Monitor client/patient acuity and complexity as it relates to staff skill and knowledge.
• Plan and implement staff education, development, policies and procedures and provide guidance when necessary.
• Ensure competency of IV staff providing care to VNA patients.
• Works under the direction of and collaboration with Senior Leadership to define strategic plans, organizational objectives and goals, implementation plans and measurement tools to monitor successful completion of objectives.
• Lead the Pulmonary Service Line as a representative of EHS’s core mission, vision and values.
• Demonstrate core values and culture of Elliot Management System: Respect for People, Structured Problem Solving and Humble inquiry.
• Demonstrate integrity in the process while accountable for results.
• Assist in the development of and participate and/or lead division and organizational initiatives as requested.
• Define, analyze, and review performance against operating plans.
• Apply expertise to generate new ideas and concepts in operations and services, which will increase profitability and/or productivity.
• Lead exceptional customer service and access standards, accountable for quality reporting and continuous improvement plans, and drive efficient operations.
• Prepare and implement business plans including goals for clinical quality, customer satisfaction, provider alignment, financial performance and operational results.
• Identify innovative trends and opportunities related service delivery and assess viability for EHS.
• Foster a culture of excellence and continuous improvement.
• Able to collaborate effectively within matrixed reporting relationships.
• Able to make complex decisions in rapidly changing situations.
• Use critical reasoning and analytical skills to make sound decisions impacting daily business outcomes.
• Able to effectively multitask and manage multiple competing business priorities.

Benefits

• Medical, Dental, Vision Benefits starting the 1st of the month following start date
• Accrued Earned Time
• 403b with matching (fully vested) and discretionary annual core contributions
• Tuition Reimbursement up to $4,000/year for full time coded employees over 30 hours/week
• Sign on Bonus Eligible
• Miscellaneous Benefits – Pet Insurance, Legal Services, Vendor Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager