Administrative Director of Operations – Hospital Support Operations

SSM Health • Saint Joseph, MO

23h • Onsite

About The Position

This role leads support operations across the St. Charles Market, encompassing St. Joseph – St. Charles, St. Joseph – Lake St. Louis, and St. Joseph – Wentzville hospitals. The Administrative Director of Operations – Hospital Support Operations will have direct operational accountability for imaging services and matrixed responsibility for plant operations, pharmacy, lab, IHT, and security. Additionally, they will partner closely with purchased services leaders in environmental services, food and nutrition services, and biomedical engineering. This position requires a tactical operator who will collaborate with hospital leaders on managing day-to-day operations across the market. The organization is a Catholic, not-for-profit health system serving the Midwest, with a commitment to exceptional health care services and revealing God’s healing presence. It includes 23 hospitals, over 300 physician offices, and various other care services. SSM Health is recognized for its workplace culture, being named a Top Place to Work, Happiest Workplace, and a Great Workplace for Women, Culture, Belonging & Community.

Requirements

• Master's degree or equivalent years of experience and education
• Seven years' experience
• Three years in direct people management/leadership

Responsibilities

• Serves as a member of the leadership team providing strategic direction on operational related issues.
• Works effectively as a team member and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem-solving skills.
• Ensures premier customer satisfaction by implementing mechanisms and feedback processes to determine customer satisfaction levels.
• Ensures engagement and satisfaction of employees, physicians, and leadership to ensure effective implementation of strategic and operational plans.
• Creates an environment in which effective communication and responsiveness to customer needs are priorities.
• Provides timely resolution and response to customer complaints, concerns and suggestions.
• Interacts with physicians and other healthcare professionals serving as a bridge between the organization and its customers.
• Operationalizes business plans for assigned area, translating initiatives into action plans at the departmental level with appropriate performance measures.
• Supports budgetary planning and implementation.
• Establishes and monitors process improvement initiatives to achieve value-based outcome metrics.
• Oversees human resource management for the assigned area creating a culture of employee engagement.
• Ensures HR policies are administered consistently across function.
• Organizes operations through appropriate structure and delegation of functions to achieve productivity.
• Identifies succession planning needs with special emphasis on retaining and recruiting a diverse work force.
• Participates in ongoing continuous quality improvement education and training.
• Implements policies and procedures that address hospital and service line functions and ensures compliance with confidentiality practices.
• Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal controls.
• Communicates and collaborates at all levels of the organization.
• Recruits, engages, develops, leads, and manages assigned staff.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Benefits

• One week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Instant access to earned, unpaid base pay before payday through DailyPay (fees may apply).
• Upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees