Hospital Director of Operations

Ethos Veterinary Health • Houston, TX

2d • $150,000 - $200,000

About The Position

Gulf Coast Veterinary Specialists (GCVS) was founded in 1988 and is currently one of the largest veterinary hospitals in the country. Today, GCVS is an internationally respected veterinary specialty and emergency hospital that continues to grow and set new standards. Our mission is simple: We provide specialized care, in partnership with the veterinary community, to help families with pets. We use our extensive experience and expertise in all major veterinary specialties to provide the highest quality, most comprehensive specialized care for companion animals, while working to advance veterinary technology through education and innovation.

We are seeking a visionary and dynamic Hospital Director of Operations (HD) to lead one of our flagship veterinary hospitals with the insight and strategic mindset of a Chief Financial Officer. Responsible for overseeing a $60M+ P&L, this individual will drive operational excellence, inspire teams, and ensure long-term financial sustainability at a large, multi-specialty veterinary hospital. This is a rare opportunity for a bold, values-driven leader who thrives on innovation, cross-functional collaboration, and delivering transformational impact.

Requirements

• Advanced degree is strongly preferred; MHA/MBA.
• 10+ years of senior leadership experience in large healthcare systems or multi-site big box retail.
• Deep expertise in financial management, enterprise-level strategic planning, complex team leadership, and operational excellence; paired with a forward-thinking approach to innovation and organizational growth.

Nice To Haves

• Proven track record of leading complex hospital operations, developing and executing talent strategies, and fostering a culture of engagement and accountability—driving cross-functional collaboration and delivering sustained EBITDA growth and operational excellence in high-performing environments and those undergoing transformation / in need of renewed strategy.

Responsibilities

• Translate future possibilities into strategic financial and operational initiatives that support Ethos Veterinary Health’s long-term mission.
• Serve as the hospital’s financial steward—overseeing budgeting, forecasting, reporting, and cost-efficiency initiatives.
• Act like an owner in ensuring regulatory compliance and upholding the highest standards of financial integrity.
• Lead scenario planning to navigate ambiguity and ensure sustainable growth within the hospital.
• Champion innovation by implementing scalable, cutting-edge operational strategies across the hospital.
• Optimize workflow efficiency and drive data-informed performance improvements.
• Accountable for driving exceptional client and patient experiences by leading management teams and staff to consistently deliver high-quality care and service, thereby enhancing organizational reputation and ensuring positive patient outcomes.
• Continuously challenge the status quo to deliver breakthrough results in a complex hospital setting.
• Build meaningful, cross-functional partnerships with internal and external stakeholders, including hospital teams, referring veterinarians, support center colleagues, clients, and community leaders.
• Model inclusive, transparent, and open communication across all levels of the hospital and broader organization.
• Balance multiple priorities with empathy, curiosity, and strategic foresight.
• Cultivate a high-performing hospital leadership team by mentoring, coaching, and developing others to reach their full potential.
• Foster a learning-oriented hospital culture that embraces feedback, celebrates growth, and encourages smart risk-taking.
• Support leaders in aligning individual goals with hospital and organizational objectives.
• Partners intentionally with (JV Stakeholders and) Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a share understanding of performance expectations and outcomes.
• Consistently deliver results through strong planning, prioritization, and follow-through.
• Maintain a relentless focus on hospital outcomes, acting with urgency and ownership.
• Lead with intellectual honesty and courage, making informed, ethical decisions in a complex hospital landscape.
• Paint a compelling picture of the future that energizes and motivates others to act.
• Role model Ethos Veterinary Health’s values by bringing compassion, optimism, and clarity to everyday leadership.
• Inspire trust, empower teams, and unlock the potential of those around you.

Benefits

• A competitive annual salary range of $150-200K depending on experience and skill level
• Annual profit-sharing bonus plan
• Comprehensive Benefits package that offers paid time off and a 401k match
• The Company is committed to supporting the professional development of its Hospital Directors by facilitating access to Continuing Education (CE) opportunities to encourage ongoing growth and learning.
• Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Director