Administrative Director of Operations – Hospital Support Operations

SSM Health • Wentzville, MO

1d • Onsite

About The Position

SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest. The organization’s 40,000 team members and more than 13,900+ providers are committed to providing exceptional health care services. With care delivery sites in Illinois, Missouri, Oklahoma and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves. Reporting to the Vice President of Operations, the Administrative Director of Operations – Hospital Support Operations will lead support operations across the St. Charles Market, inclusive of St. Joseph – St. Charles, St. Joseph – Lake St. Louis and St. Joseph – Wentzville hospitals. They will have direct operational accountability for imaging services and have matrixed responsibility for plant operations, pharmacy, lab, IHT, and security. Additionally, they will partner closely with purchased services leaders in environmental services, food and nutrition services and biomedical engineering. This role requires a tactical operator that will work closely with hospital leaders on managing day to day operations across the market.

Requirements

• Master's degree or equivalent years of experience and education
• Seven years' experience, with three years in direct people management/leadership

Responsibilities

• Serves as a member of the leadership team providing strategic direction on operational related issues.
• Works effectively as a team member and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem-solving skills.
• Ensures premier customer satisfaction.
• Implements mechanisms and feedback processes to determine customer satisfaction levels.
• Ensures engagement and satisfaction of employees, physicians, and leadership to ensure effective implementation of strategic and operational plans.
• Creates an environment in which effective communication and responsiveness to customer needs are priorities.
• Provides timely resolution and response to customer complaints, concerns and suggestions.
• Interacts with physicians and other healthcare professionals serving as a bridge between the organization and its customers.
• Operationalizes business plans for assigned area.
• Translates initiatives into action plans at the departmental level with appropriate performance measures.
• Supports budgetary planning and implementation.
• Establishes and monitors process improvement initiatives to achieve value-based outcome metrics.
• Oversees human resource management for the assigned area creating a culture of employee engagement.
• Ensures HR policies are administered consistently across function.
• Organizes operations through appropriate structure and delegation of functions to achieve productivity.
• Identifies succession planning needs with special emphasis on retaining and recruiting a diverse work force.
• Participates in ongoing continuous quality improvement education and training.
• Implements policies and procedures that address hospital and service line functions and ensures compliance with confidentiality practices.
• Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal controls.
• Communicates and collaborates at all levels of the organization.
• Recruits, engages, develops, leads, and manages assigned staff.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
• Explore All Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director