Administrative & Customer Support Coordinator
About The Position
The Administrative & Customer Support Coordinator (ACSC) is an exciting opportunity to join a growing team in a role that offers visibility, variety, responsibility, and purpose. This position is part of a two-person team working closely with our Administrative & Customer Support Lead (ACSL). Together, this team provides important support to Certco leadership, helps coordinate internal operations, supports company events, and plays a key role in delivering an excellent experience to our Certco Members. For current Certco employees, this is a great opportunity to step into a new role, expand your knowledge of the company, work directly with leadership, and develop skills that can open the door to future career opportunities.
Requirements
- Previous experience as an Executive Assistant, Receptionist, Administrative Coordinator, or similar role preferred.
- Professional demeanor with the ability to handle confidential information.
- Excellent communication, proofreading, and organizational skills.
- Ability to manage multiple priorities and adapt to changing needs.
- Strong attention to detail with a proactive, problem-solving mindset.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and ability to learn internal systems.
Nice To Haves
- A strong teamwork mentality and willingness to pitch in wherever needed
Responsibilities
- Partner with the Administrative & Customer Support Lead as a primary liaison to the receptionist desk and provide support to the Director Team
- Handle projects and tasks assigned by the Director Team
- Assist with board meetings and preparation of shareholder materials
- Support retailer-facing events, including retailer summits, forums, and other company events
- Help coordinate key company events, including Food Shows, and maintain relationships with event partners and hotels
- Assist with tracking, organizing, and verifying documents to support regulatory and procedural compliance
- Manage and update Standard Operating Procedures (SOPs)
- Maintain confidentiality of information related to executives, board members, and shareholders
- Process select vendor invoices
- Assist with company events, retirement celebrations, and special occasions
- Help enhance the Certco Member experience by building relationships with our Members
- Support, document, and report on Certco Special Ad Offers and pre-ordered product adjustments
- Assist with transportation and warehouse questions and concerns
- Take ownership of Member calls and follow through to ensure the expected Certco response is achieved
- Work with internal departments to help resolve customer questions and concerns
- Answer phones and accurately direct calls to the appropriate person
- Manage door access and provide a welcoming, professional experience for visitors
- Coordinate daily front desk activities and help ensure appropriate front desk coverage
- Sort, prepare, file, and distribute internal and truck mail
- Coordinate mailing of invoices and organizational documents
- Monitor supplies for upstairs breakrooms and bathrooms and help maintain a clean and welcoming environment
- Maintain Emergency Procedures and Attendance listings
- Assist with lunch orders, setup, and cleanup for company events
- Place and coordinate orders for special occasions, including births, deaths, hospital stays, and grand openings
- Perform other duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
