Administrative & Customer Support Coordinator
About The Position
Certco, Inc. is seeking an Administrative & Customer Support Coordinator (ACSC) to join a growing team. This role offers visibility, variety, responsibility, and purpose. The ACSC will work closely with the Administrative & Customer Support Lead (ACSL) to provide support to Certco leadership, coordinate internal operations, support company events, and ensure an excellent experience for Certco Members. This position is ideal for current Certco employees looking to expand their knowledge and develop skills for future career opportunities, or for individuals seeking to start or advance their career in an administrative role.
Requirements
- Previous experience as an Executive Assistant, Receptionist, Administrative Coordinator, or similar role preferred.
- Professional demeanor and the ability to handle confidential information with discretion.
- Excellent communication, proofreading, and organizational skills.
- Strong attention to detail.
- Ability to manage multiple priorities and adapt to changing needs.
- A proactive, problem-solving mindset.
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Ability and willingness to learn Certco's internal systems and processes.
- A strong teamwork mentality and willingness to pitch in wherever needed.
- Be regular in attendance and comply with the Company Attendance Policy.
Responsibilities
- Partner with the Administrative & Customer Support Lead as a primary liaison to the receptionist desk and provide support to the Director Team.
- Handle projects and tasks assigned by the Director Team.
- Assist with board meetings and preparation of shareholder materials.
- Support retailer-facing events, including retailer summits, forums, and other company events.
- Help coordinate key company events, including Food Shows, and maintain relationships with event partners and hotels.
- Assist with tracking, organizing, and verifying documents to support regulatory and procedural compliance.
- Manage and update Standard Operating Procedures (SOPs).
- Maintain confidentiality of information related to executives, board members, and shareholders.
- Process select vendor invoices.
- Assist with company events, retirement celebrations, and special occasions.
- Help enhance the Certco Member experience by building relationships with our Members.
- Support, document, and report on Certco Special Ad Offers and pre-ordered product adjustments.
- Assist with transportation and warehouse questions and concerns.
- Take ownership of Member calls and follow through to ensure the expected Certco response is achieved.
- Work with internal departments to help resolve customer questions and concerns.
- Answer phones and accurately direct calls to the appropriate person.
- Manage door access and provide a welcoming, professional experience for visitors.
- Coordinate daily front desk activities and help ensure appropriate front desk coverage.
- Sort, prepare, file, and distribute internal and truck mail.
- Coordinate mailing of invoices and organizational documents.
- Monitor supplies for upstairs breakrooms and bathrooms and help maintain a clean and welcoming environment.
- Maintain Emergency Procedures and Attendance listings.
- Assist with lunch orders, setup, and cleanup for company events.
- Place and coordinate orders for special occasions, including births, deaths, hospital stays, and grand openings.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
