Administrative - Customer Service Representative

PIH Health Good Samaritan Hospital • Los Angeles, CA

2d • Onsite

About The Position

This role requires a high school diploma or equivalent and at least one year of experience in a high-volume healthcare facility or medical office setting. Medical insurance and billing experience are strongly required. The position involves patient registration, pre-registration, and requires strong computer skills, including proficiency in Microsoft Word, Excel, and navigating multiple systems. A typing speed of at least 45 WPM, excellent communication, customer service, and telephone skills are essential. Knowledge of medical terminology is strongly preferred. The role also demands the ability to calculate and collect patient financial responsibilities, maintain HIPAA compliance, and possess strong attention to detail, multitasking, analytical, and problem-solving skills. A valid driver's license and ability to travel to off-site locations are required. Bilingual Spanish or Mandarin is preferred. The schedule is part-time, from 5:00 AM to 10:00 AM, including weekends, with flexibility required during orientation. All requested time off (RTO) must be disclosed at submission, and no RTO is permitted during the first two weeks of the assignment.

Requirements

• High School Diploma, GED, or equivalent
• Minimum 1 year of experience in a high-volume healthcare facility or medical office setting
• Medical insurance and billing experience
• Strong computer skills, including Microsoft Word, Excel, and navigating multiple systems/screens efficiently
• Typing speed of at least 45 WPM
• Excellent written/verbal communication, customer service, and telephone skills
• Strong English speaking, spelling, reading, and basic mathematical skills
• Ability to calculate and collect copays, coinsurance, deductibles, and other patient financial responsibilities
• Strong attention to detail, multitasking, analytical, and problem-solving skills
• Must maintain strict compliance with HIPAA and patient confidentiality requirements
• Valid driver's license and ability to travel to off-site locations

Nice To Haves

• Patient registration, pre-registration, medical office, hospital, or medical billing experience
• Medical terminology knowledge
• Bilingual Spanish or Mandarin

Responsibilities

• Patient registration and pre-registration
• Handling medical insurance and billing tasks
• Calculating and collecting copays, coinsurance, deductibles, and other patient financial responsibilities
• Maintaining strict compliance with HIPAA and patient confidentiality requirements
• Traveling to off-site locations for outpatient assignments

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED