Administrative Assistant - Customer Service

Rumpke Waste & Recycling•Colerain Township, OH

1d•Onsite

About The Position

Administrative Assistants fulfill a variety of responsibilities and administrative office support functions. They will provide a variety of support functions including announcing guests or visitors, taking payments, providing product/service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

Requirements

Excellent verbal & written communication skills. English/Spanish bilingual preferred
Computer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc.
Always presents and maintains a professional appearance and demeanor
Ability to handle a heavy call volume in a professional and efficient manner
Must be organized and detail-oriented with the ability to multi task
Proven analytical/problem-solving skills for the customer and the company
Excellent customer service and data entry skills
Efficient and effective work habits to work both independently and as a team, meeting, and exceeding call center standards
Ability to identify the root cause of issues, make decisions, and provide solutions
Ability to react well under pressure and treat others with respect
Waste industry experience, a plus
Excellent knowledge of office functions
2+ years clerical or customer service experience preferred
Ability to work flexible hours; expected to work nights and weekends as needed
Ability to work overtime, weekends, and/or holidays
Legally eligible to work in the United States
Valid driver’s license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language

Nice To Haves

English/Spanish bilingual preferred
Waste industry experience, a plus

Responsibilities

Provides customer service to all walk-in customers, taking payments, general service/account questions, and communication of any necessary issues or changes to the Customer Service Manager/Supervisor
Answer phones promptly and courteously utilizing company procedures
Receives daily mail and internal correspondence for distribution
Assists/processes monthly department audits
Receive and respond professionally and courteously to all customer inquiries
Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc.
Log and record information on customer accounts
Create and close work orders/interactions, as needed
Resolve customer account issues and adjust accounts accordingly with verification from management, when required
Work special data entry projects with accuracy and complete in time to meet deadlines
Assist with arranging accommodations for meetings (lunch, room setup, etc.), provide guidance to applicants, and provide general information to any walk-in customers
Perform tasks in a safe manner in compliance with all local, state, and federal regulations and company policies
Perform other duties as needed