Administrative Coordinator

Mill Creek Lumber & Supply Company•Tulsa, OK

6d•$17 - $22•Onsite

About The Position

Mill Creek Lumber & Supply Company is seeking a reliable coordinator for its service department. The role manages Service Technicians’ schedules and customer interactions, coordinates between salespeople, builders, homeowners, and the Service Department, and handles service questions and complaints. The coordinator writes service requests and reports, schedules appointments, maintains parts for open service orders, and escalates unresolved issues to the Department Manager. The position is full-time, first shift, based in an indoor office environment in Broken Arrow, Oklahoma.

Requirements

Demonstrate excellent interpersonal skills.
Exhibit strong organizational skills.
Remain patient and calm when dealing with frustrated customers or homeowners.
Work well with a team.
Demonstrate the ability to use Microsoft Outlook and Excel.
Conduct independent research.
Maintain a professional, friendly, and outgoing demeanor.
Demonstrate strong problem-solving skills.
Multitask effectively.

Nice To Haves

Bilingual English/Spanish.

Responsibilities

Manage Service Technicians’ schedules.
Act as liaison between salespeople, builders, homeowners, and the Service Department.
Answer questions regarding service.
Address and resolve service-related issues and complaints.
Report problems and unresolved issues to the Department Manager.
Write service requests and service reports.
Schedule appointments with builders or homeowners.
Maintain service parts for open service orders.
Oversee daily Service Technicians’ interactions with customers.