Administrative Coordinator

University of New Hampshire

22d•$20 - $33

About The Position

The Administrative Coordinator is responsible for health records and patient registration functions across the Medical Services integrated healthcare system. The role supports registration, records management, clinical scheduling, tracking, compliance, and student support. It includes general office duties and requires knowledge of privacy and confidentiality requirements for health information and patient care under state and federal law. The coordinator supports patient and student access to services, maintains accurate information in the electronic health record (EHR), processes records and referral-related requests, and coordinates student health and immunization requirements. The position also communicates with students, patients, parents, clinicians, and the Wellness Center Team.

Requirements

Associate’s degree in Business, Health Management, or a related field.
Three to five years of related experience, including clinical experience or knowledge.
Effective interpersonal and communication skills.
Computer competency and knowledge of relevant systems.
Experience in an ambulatory health care facility.
Organizational and leadership skills.
Knowledge of existing and emerging state and federal requirements related to privacy and confidentiality of health information and patient care.

Responsibilities

Collect and verify patient demographic and health insurance information, establish eligibility, and complete student entrance requirements.
Greet visitors, answer phones, copy, fax, enter data, scan documents, and take payments.
Maintain knowledge of privacy and confidentiality requirements for health information and patient care under state and federal law.
Train registration staff cross-trained in health records, patient check-in, payments, appointments, and registration.
Determine student eligibility and research biographical information to contact students.
Set up and enter clinical schedules in the EHR, and make schedule adjustments at the clinic manager’s request.
Enter information into the EHR and troubleshoot computer-entry and compliance issues.
Apply a clinical perspective to registration to help determine patient and visitor needs.
Process release-of-information requests, send records to appropriate locations, enter disclosures, and create charges or invoices.
Maintain restricted-area access by using the Visitor Log and issuing visitor passes.
Process prior authorization requests and requirements for clinicians.
Process referrals and follow up on open or incomplete referrals.
Track clinician-ordered lab work to ensure orders are completed and results are received according to policy.
Track visits to keep health records current and ensure clinical notes are signed according to policy.
Coordinate entrance requirements for first-year students.
Monitor immunization compliance and maintain information used to assess campus health risks during an epidemic.
Assist with academic holds by entering data accurately and on time.
Coordinate intake of immunization, religious exemption, physical, and online health forms.
Notify students of immunization non-compliance and apply academic holds to student accounts after deadlines are missed.
Submit daily Clery reports online to the police department.
Help students use the MyHealth&Wellness portal and troubleshoot issues with students and parents by phone.
Work with the Wellness Center Team to update Health Records and Registration web pages as needed.
Send secure messages through the report writer to alert patients about flu clinics and emerging public health messages.
Monitor the outcomes of mass communications and report results to the requester.