Administrative Coordinator

ADT • Jacksonville, FL

2d

About The Position

The Administrative Coordinator handles install, service, and customer service work assigned by Management in a Consumer Small Business office. The role includes coordinating install and service backlogs and schedules, managing permits and paperwork, communicating with field technicians and advisors, updating customer accounts, scheduling vendor meetings, and assisting with customer credits or cancellations. Management may assign additional tasks. The listed responsibilities and qualifications describe the general nature and level of the work and are not exhaustive.

Requirements

• High school diploma or equivalent.
• Basic computer knowledge, including Microsoft Word and Excel, and typing skills.
• Ability to handle multiple tasks.

Nice To Haves

• Six months of experience preferred.

Responsibilities

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
• Manage install and service backlogs.
• Schedule install and service jobs and fill schedule gaps.
• Manage install and monitoring permits.
• Manage missing paperwork and scan install and service paperwork when needed.
• Handle phone calls and emails from field technicians and advisors.
• Update customer accounts.
• Schedule vendor meetings.
• Assist with customer credits or cancellations.
• Perform additional tasks assigned by Management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED