Administrative Coordinator
About The Position
Lucas Oil Speedway is seeking a dependable, organized, and adaptable Administrative Coordinator to support the day-to-day operations of its speedway office. The position serves as a key point of contact for guests, customers, vendors, and team members, and supports administrative, customer service, ticketing, and event operations. The successful candidate will be comfortable learning new systems, managing changing priorities, solving problems, and helping wherever needed. The schedule is Monday through Friday during the off-season and Tuesday through Saturday during racing season, for approximately 30–35 hours per week. Schedules may vary according to events, customer needs, and business operations. Additional flexibility may be required during race events and peak periods. The position is primarily based in the Lucas Oil Speedway office, with regular interaction with customers, guests, vendors, and team members. It may also involve working in a busy event environment and supporting operations during race days and other speedway activities. Lucas Oil Speedway is an equal opportunity employer.
Requirements
- Proficiency with Microsoft 365, particularly Microsoft Excel, Word, and PowerPoint.
- Strong communication and customer service skills.
- Ability to learn new software platforms and procedures quickly.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and changing priorities.
- Dependable, professional, and friendly demeanor.
- Ability to work independently and effectively as part of a team.
- Ability to maintain confidentiality and handle customer information appropriately.
Nice To Haves
- Previous customer service experience.
- Previous administrative or office experience.
- Experience with ticketing systems, reservation platforms, hospitality, event operations, or guest services.
- Experience working in a fast-paced or seasonal environment.
- Familiarity with motorsports or event venues.
Responsibilities
- Answer incoming phone calls professionally and courteously; provide basic information and direct questions to the appropriate team member or department.
- Provide general customer service and guest support before and during events.
- Accept, organize, and distribute packages, mail, and deliveries.
- Assist with maintaining and updating ticketing information through the ticketing platform.
- Help customers with ticketing questions, concerns, and basic troubleshooting.
- Learn and use the online camping reservation platform; assist with reservation questions, booking issues, and account-related concerns.
- Help maintain accurate and up-to-date reservation and customer information.
- Keep the office’s outgoing phone message current with relevant information.
- Provide administrative support to the General Manager and other Lucas Oil Speedway team members.
- Assist with office organization, filing, data entry, and document preparation.
- Support guest services and general team operations during events.
- Answer questions, resolve routine customer concerns, or refer them to the appropriate person.
- Assist with other duties and special projects as needed.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
