Administrative Coordinator

Gaudenzia, Inc.•Crownsville, MD

About The Position

The Administrative Coordinator provides administrative support to a facility and its program, including maintaining confidential client and program records, managing databases and reporting systems, collecting and recording funds, coordinating communications, and assisting with facility operations. The role supports care coordination through contact with community resources and helps ensure effective communication among program staff, regional offices, funding and governmental agencies, and other community partners. The position also handles reception and telephone duties, meeting documentation, correspondence, supply inventory, and facility-related requests.

Requirements

High school diploma or GED.
At least 5 years of administrative experience in an office environment.
Knowledge of office and clerical functions.
Knowledge of Microsoft Word and Excel.
Knowledge of system reporting and file maintenance.
Knowledge of project management and ability to work independently.
Excellent customer service and telephone etiquette.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain effective working relationships with clients, staff, outside agencies and institutions, and the general public.
Ability to work successfully with people from various cultures and backgrounds.
Ability to perform math and basic accounting.
Ability to plan and organize work and prepare appropriate reports.

Nice To Haves

Associate's degree.

Responsibilities

Treat all clients and staff with dignity and respect.
Supervise the maintenance of program and client electronic and paper files in a confidential environment and in accordance with state and federal regulations.
Collect monies owed to the facility, including co-pays, prescription fees, and payer checks.
Prepare reports as required by the Program Director or designee.
Maintain current, organized database, filing, and reporting systems.
Maintain an organized and accurate system to record, receive, and disburse client funds, valuables, and facility funds as needed.
Maintain contact with appropriate community resources to facilitate care coordination.
Implement internal and external communication and reporting systems to support communication with program staff, the regional office, funding and governmental agencies, and community resources.
Greet facility visitors and screen clients returning to the facility when needed.
Answer phone calls and check facility voicemail daily.
Assist with IT and maintenance tickets to resolve facility issues.
Assist with facility incident, acquisition, check request, and other submissions or postings on SharePoint.
Participate in administrative and other facility meetings and record minutes as assigned.
Sort, distribute, and prepare facility correspondence, and deliver faxes to appropriate people.
Maintain facility supply inventory, order new supplies, and coordinate equipment repairs as needed.
Provide administrative support and perform other duties as assigned by the Program Director or designee.