Administrative Coordinator

Ruan Transportation Management Systems•Des Moines, IA

10d

About The Position

Perform routine to moderately difficult administrative, office support, and customer service duties to ensure workflow within an operations center. The center may include management, driver support staff, drivers, maintenance staff, and associated customers.

Requirements

High school diploma/GED or equivalent work experience.
1–2 years of experience in clerical, transportation, payroll, or related work.
Excellent computer skills and proficiency in Microsoft Office Suite, with the ability to become proficient in multiple systems.
Ability to multitask in a fast-paced environment and take direction from multiple operational leaders.
Excellent written and verbal communication skills.
Proven ability to independently process, analyze, and report data.

Responsibilities

Provide administrative support, including answering phones, sorting mail, ordering and maintaining supply inventories, and maintaining dispatch, payroll, and billing information.
Monitor and update software programs for driver dispatch, maintenance, driver payroll, and billing accurately and on time, ensuring deadlines are met.
Provide customer service to drivers, maintenance staff, customers, vendors, and operations support staff.
Assist with basic dispatch responsibilities, including dispatch setup; preparing pre-trip load and driver documents; driver and customer communication; updating dispatch records; and processing and maintaining post-trip documents. Use Ruan transportation management systems to capture required operational data accurately in near real time.
Process and audit safety-related items, such as driver logs and driver vehicle inspection reports, to ensure compliance with company and DOT regulations.
Record and maintain operational performance data, including trips, driver pay, miles, stops, fuel, and loads.
Perform other job-related duties and special projects as requested.