Administrative Coordinator

Sanitas•Doral, FL

6d•Onsite

About The Position

The Administrative Coordinator ensures smooth patient flow through the healthcare system and supports a complete, satisfactory patient experience throughout the referral process. The role coordinates specialty-service referrals and related appointments, authorizations, tests, and transportation while serving as a liaison between Sanitas Medical Centers, patients, and other healthcare providers. The coordinator handles patient and insurance information, referral records, scheduling, follow-up, and other administrative tasks in accordance with Sanitas policies and procedures and HIPAA guidelines. This position has no supervisory responsibilities. The role is based on site at the Miami Dade corporate location in Doral, Florida, and is full time.

Requirements

High school diploma or equivalent.
Prior experience in a clinical setting.
Experience with MS Office programs.
Knowledge of medical terminology.
Ability to use relevant information and judgment to determine whether events or processes comply with laws, regulations, or standards.
Ability to work independently and complete assignments within provided instructions, routines, and accepted practices.
Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Ability to work professionally and courteously with individuals inside and outside the organization and develop constructive working relationships.
Strong independent judgment and initiative.
Organized and able to manage competing priorities; resourceful in problem solving.
Strong written and verbal communication, organizational, and interpersonal skills.
Detail-oriented and actively looks for ways to help people.

Nice To Haves

Knowledge of CPT, HCPCS, and ICD coding.
Knowledge of the Availity portal.
Knowledge of EHR systems.
Bilingual English/Spanish skills.
Relevant or other job-related vocational coursework.

Responsibilities

Coordinate and process patient referrals for specialty services.
Obtain and verify accurate, up-to-date patient registration, demographic, and insurance information.
Act as a liaison between Sanitas Medical Centers and other healthcare providers while providing strong customer service.
Perform member eligibility checks by telephone or electronically as needed.
Follow procedures for authorization and processing of referral services.
Support physicians and patients in coordinating appointments, authorizations, and tests at different clinics.
Set up appointments and transportation as necessary, and contact patients promptly about scheduling requirements.
Communicate with patients to ensure follow-through with referrals and make outbound calls when needed.
Maintain confidentiality of health records and member information and follow HIPAA guidelines.
Coordinate pre-admission testing requirements with clinic personnel and patients.
Complete administrative functions related to referral activities efficiently.
Enter referral, hospital, outpatient, and other specialty health service authorizations into the computer system according to Sanitas policies and procedures.
Monitor referral reports that have not been received and follow up in a timely manner.
Perform duties honestly and ethically, serve as an ambassador of Sanitas for patients unable to be seen at the facility, and perform other duties as assigned.