Administrative Coordinator

HealthDrive•Framingham, MA

6d•Remote

About The Position

The Administrative Coordinator supports operational functions at HealthDrive, including provider scheduling coordination, credentialing follow-up, revenue cycle management communication, on-call support workflows, coverage tracking, and general administrative activities. The role maintains organized internal systems, helps ensure timely completion of operational tasks, and provides dependable communication and follow-through for providers and leadership. HealthDrive delivers on-site healthcare services to residents of long-term care facilities across specialties including primary care, behavioral health, dentistry, optometry, podiatry, and audiology. This position is fully remote, involves no travel, and operates during standard business hours with occasional flexibility to support operational needs. It requires frequent virtual communication with providers and internal teams.

Requirements

High school diploma.
1–3 years of administrative or operations support experience.
Strong organizational and multitasking abilities with high attention to detail.
Excellent written and verbal communication skills.
Ability to track multiple workflows and follow tasks through to completion.
Comfort with data entry, spreadsheets, and document management.
Proficiency with Microsoft Office Suite.
Ability to work independently in a remote environment while collaborating with cross-functional teams.
Ability to sit and work at a computer for prolonged periods.
Ability to use standard office equipment, including a computer, phone, and video conferencing tools.
Visual acuity sufficient to review electronic documents and data accurately.

Nice To Haves

Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field.
Healthcare operations experience.

Responsibilities

Gather, update, and maintain provider schedules across assigned states.
Track provider availability, including vacation, PTO, and on-call coverage needs.
Maintain accurate and timely centralized coverage calendars.
Support Operations leadership with scheduling-related documentation and coordination.
Track credentialing progress and follow up on missing items, expirations, or required updates.
Maintain organized digital credentialing files, including licenses and malpractice certificates.
Assist with onboarding logistics for new providers by distributing documents, collecting forms, and coordinating with internal teams.
Help RCM teams track missing documentation and unsigned notes, and follow up with providers.
Communicate documentation reminders to providers and escalate issues as needed.
Maintain logs of documentation issues and resolution status.
Support administrative components of on-call scheduling and communication workflows.
Update on-call rosters and maintain weekly and monthly logs.
Track provider participation and follow up on after-hours requests.
Maintain updated internal lists, directories, and provider rosters.
Support administrative tasks related to facility lists, contact directories, and service area documentation.
Assist with meeting agendas, notes, materials, and follow-up summaries for Operational Leadership.
Provide administrative support for residency program activities when applicable.
Collaborate with Operations, Education, Clinical Operations, Quality, and RCM teams to support efficient task completion.
Serve as an administrative resource for providers needing assistance with workflows, documentation, or general inquiries.
Maintain clear communication loops and ensure timely follow-through on assigned tasks.