Administrative Coordinator

Louisiana Key Academy•Baton Rouge, LA

104d

About The Position

The Dyslexia Resource Center (DRC) Administrative Coordinator coordinates the center’s administrative and operational functions and serves as the primary point of contact for families, school personnel, evaluators, and referral partners throughout the dyslexia evaluation process. The role oversees evaluation scheduling, coordinates stakeholder communication, supports Louisiana Department of Education (LDOE) reimbursement processes, and ensures administrative operations are completed efficiently and in accordance with applicable policies and procedures. It requires strong organization, attention to detail, customer service, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Associate’s degree required; bachelor’s degree preferred.
Two or more years of administrative, office management, healthcare, education, or nonprofit experience.
Experience coordinating schedules and managing multiple priorities.
Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace.
Excellent written and verbal communication skills.
Strong organizational skills and exceptional attention to detail.
Ability to maintain strict confidentiality.
Ability to work independently while collaborating effectively with a team.

Nice To Haves

Bachelor’s degree.
Experience in education, healthcare, or special education.
Experience coordinating student evaluations or related services.
Knowledge of dyslexia, special education, or student support services.
Experience maintaining confidential student or medical records.

Responsibilities

Coordinate dyslexia evaluation scheduling with families, schools, evaluators, and other stakeholders; manage the master evaluation calendar and maximize evaluator schedules.
Monitor each student’s evaluation status from referral through report completion; confirm appointments and provide families with instructions and reminders.
Coordinate rescheduling and cancellations, and communicate with evaluators regarding scheduling and availability.
Receive and process evaluation referrals; review documentation for completeness and accuracy, request additional documentation when necessary, maintain referral logs, and answer questions about the referral process.
Maintain confidential student files in accordance with FERPA and organizational policies.
Prepare evaluation packets, correspondence, and required documentation; distribute completed evaluation reports to authorized recipients.
Enter and maintain accurate data in electronic databases and tracking systems, and maintain organized records for evaluations, referrals, reimbursements, and required documentation.
Order and maintain office supplies, testing materials, and administrative resources.
Assist with preparing, submitting, and tracking reimbursement requests in accordance with LDOE requirements; collect and maintain supporting documentation, monitor deadlines, and ensure timely submissions.
Maintain records for audits and compliance reviews, assist with reporting requirements, and stay informed about changes to applicable LDOE reimbursement requirements and administrative procedures.
Serve as the primary administrative contact for families, school districts, and referral partners; respond promptly and professionally to calls, emails, and inquiries.
Provide families with information about evaluation procedures, timelines, and required documentation; coordinate communication among evaluators, families, school personnel, and DRC leadership.
Deliver customer service while maintaining professionalism and confidentiality.
Assist the Director with daily administrative operations of the Dyslexia Resource Center.
Prepare reports related to evaluation volume, scheduling, reimbursements, and operational metrics.
Support implementation of administrative processes and workflow improvements.
Assist with meetings, trainings, outreach events, and special projects.
Perform other duties as assigned to support the mission and operations of the Dyslexia Resource Center.