Administrative Coordinator

Lighthouse Behavioral Health Solutions•Columbus, OH

18d

About The Position

The Administrative Coordinator helps ensure the smooth operation of Lighthouse Behavioral Health Solutions’ facility by managing administrative tasks, safety protocols, and client interactions. The role works closely with staff and clients to maintain a safe, welcoming, organized, and efficient environment that supports the organization’s goals. The position reports to the Clinical Site Director and is based in Marysville, Ohio, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent.
At least 2 years of previous experience in customer service and office administration.
Proficiency with Microsoft Office Suite, including Outlook, Teams, Excel, and Word.
Exceptional attention to detail and time-management skills.
Strong communication and interpersonal skills.
Problem-solving skills and the ability to multitask and prioritize effectively.
Must pass a BCI check, all Corporate Compliance checks, and an employment drug screen.

Nice To Haves

Bachelor’s degree in business or healthcare administration.
Previous experience in healthcare or behavioral health.
Familiarity with Ethico or similar incident-reporting platforms.

Responsibilities

Manage building safety drills, maintain the data safety binder, oversee safety-protocol compliance, and provide safety training to new facility staff.
Upload and manage incident reports through the Ethico platform, ensuring timely and accurate documentation.
Answer incoming calls professionally and direct them to the appropriate staff or department.
Keep the lobby welcoming, organized, stocked with necessary documentation, and clear of deliveries; maintain brand consistency and required lobby documentation.
Schedule, reschedule, and cancel appointments; provide reminder calls; and notify clients of appointment cancellations when staff call off.
Schedule clients’ medical appointments and assist with transportation and other logistics as needed.
Oversee make-up group (MUG) lists to ensure accuracy and compliance.
Maintain cleanliness and order in the facility, manage the cleaning checklist, and communicate with the cleaning vendor.
Submit maintenance requests and follow up as needed.
Order, manage, and organize office and facility supplies.
Ensure office activities comply with LBHS policies and procedures.
Distribute incoming mail and packages, ensure outgoing mail has appropriate postage, and deliver items to the appropriate parties.
Create, collect, and maintain group logs and ensure timely, accurate record-keeping.
Check clients into appointments in Carelogic and alert appropriate personnel to incoming guests and clients.
Notify the team through Microsoft Teams when a staff member calls off and update assignments accordingly.
Assign staff in Carelogic and update the message board.
Collect signatures on Carelogic documents and ensure required paperwork is completed and filed appropriately.
Handle Mental Health and Recovery Services Board (MHRSB) applications and renewals in compliance with local and state regulations.
Assist with client laboratory processes and admissions as needed.