Administrative Coordinator

Mercy Medical Center • Baltimore, MD

20d

About The Position

The Administrative Coordinator supports clinic operations and patient services at Mercy Medical Center. The role schedules patient appointments, answers and triages calls, and performs front desk duties, including reviewing and updating patient demographics, preparing charts for the daily clinic, copying medical records, processing patient dictation, sorting mail, and completing disability forms. The coordinator maintains current knowledge of insurance requirements and referrals to support accurate billing submissions. The position requires professional conduct and a courteous, helpful approach when interacting with staff, physicians, patients, and visitors.

Requirements

• High school diploma or GED.
• 2–3 years of experience, preferably in a hospital setting.

Nice To Haves

• Experience in a hospital setting.

Responsibilities

• Schedule patient appointments.
• Answer phones and triage calls based on importance and/or severity.
• Perform front desk duties, including reviewing patient demographics and updating information in the computer system.
• Prepare patient charts for the daily clinic.
• Copy medical records.
• Process patient dictation.
• Sort mail.
• Complete disability forms.
• Maintain current knowledge of insurance requirements and referrals for accurate billing submission.
• Maintain professional conduct and a courteous, helpful approach with staff, physicians, patients, and visitors.

Benefits

• Competitive health, prescription, vision, and dental benefits, plus a wellness credit for eligible employees.
• 403(b) retirement plan with company match and a catch-up provision.
• Paid time off (PTO) and company-paid holidays.
• Tuition reimbursement.
• Mental health resources and other employee wellness opportunities through the Employee Assistance Program.
• Employer-paid short- and long-term disability benefits for eligible employees.
• Voluntary benefits.
• Discounts on auto and home insurance and Verizon plans.
• Mercy's Rewards & Recognition Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED