Administrative Coordinator II - Neurosurgery - Boston

Tufts Medicine•Boston, MA

18d•$25 - $31

About The Position

This position provides administrative coordination, reporting, day-to-day support, and operational assistance to an assigned program. It participates in assessing, planning, implementing, and evaluating health services and may present new services, approaches, or expanded programs for review. The role organizes resources to meet short- and long-term program and organizational goals and serves as a liaison and key point of contact for internal and external operational communications. It works cooperatively with departmental and other services to support quality health care consistent with hospital policies, procedures, philosophy, and objectives. The position oversees day-to-day service-area functions, including budget compliance and payroll, staffing and scheduling, front desk operations, revenue capture, and patient prior authorization as needed. It supports administrative processes, workflow development and improvement, staffing coverage, data-informed decisions, communications, provider and staff meetings, regulatory compliance, quality improvement, hiring and onboarding, and regular progress updates to management. The role requires administrative experience, computer literacy, customer service and interpersonal skills, tact, business understanding of healthcare expenses and reimbursement, analytical and organizational abilities, and flexibility in prioritizing work.

Requirements

At least two years of administrative experience.
Computer literacy, including familiarity with word-processing programs and electronic spreadsheets, and ability to learn new applications.
Excellent customer service, interpersonal, and telephone skills.
Tact in frequent interactions with patients, physicians, and insurance companies.
Strong business skills, including understanding healthcare expenses, revenue, reimbursement models, and their effects on business plans.
Ability to develop recommendations from analysis, lead teams, and drive decisions.
Excellent organizational skills and attention to detail.
Administrative skills and experience.
Ability to prioritize work and remain flexible with work assignments.

Nice To Haves

High school diploma or equivalent.
Five years of administrative experience in a healthcare setting.
Bilingual.

Responsibilities

Collaborates with leadership to improve service outcomes affecting patient comfort and follows through on improvement opportunities aligned with the hospital’s mission, vision, and scope of service.
Oversees day-to-day service-area functions, including budget compliance and payroll, staffing, scheduling and core delivery, front desk operations, revenue capture, and patient prior authorization as needed.
Serves as the first point of contact for program clerical needs, including timesheets, office supply and check requests, mail, contractee billing, and preparing and distributing program fliers and family education packets.
Works with clinical and administrative teams to develop comprehensive program workflows, periodically reviews them, and supports improvements to efficiency.
Coordinates staffing patterns based on program volume and needs and provides coverage and support to maintain patient care and efficient workflows.
Collects and analyzes data and makes decisions based on evidence-based statistics.
Facilitates internal, interdepartmental, and external communications and connections with community services, staff, hospital departments, and off-site programs; disseminates updates as needed.
Conducts meetings for providers and staff to discuss policies, procedures, updates, care delivery, service satisfaction, and problem resolution.
Assists with and ensures departmental compliance with ACR, JCAHO, and ACOS regulatory standards.
Participates in quality improvement activities for strategic planning, accreditation preparation, quality assurance, and performance improvement plans.
Participates in interviews and assists with comprehensive orientation plans for new employees.
Regularly communicates progress to the management team to support achievement of goals.