Surgical Services Coordinator II - Boston
About The Position
The Surgical Services Coordinator II monitors and coordinates the department’s surgical scheduling functions. The role answers patient inquiries, conducts initial patient interviews, schedules and facilitates surgical dates with patients and their support systems, and ensures surgeon preferences and required resources are addressed. The coordinator prepares complete pre-operative surgical packets for the appropriate surgical facility, helping ensure procedures can proceed as scheduled, and assists the surgical biller with accurate, timely coding and billing information. The position establishes systems to monitor and track surgical functions and serves as a liaison between the department, other departments, and external organizations. It also coordinates pre-operative testing and clearance, verifies referrals and authorizations, maintains surgical records and logs, and supports patients with pre-operative information and questions.
Requirements
- High school diploma or equivalent.
- Two years of experience scheduling clinical procedures.
- Computer literacy, including familiarity with word-processing programs and electronic spreadsheets, and ability to learn new applications.
- Excellent interpersonal, customer-service, and telephone skills.
- Tact in frequent interactions with patients, physicians, and insurance companies.
- Ability to perform operating-room scheduling using Meditech and MSM.
- Knowledge of medical terminology and CPT coding standards.
- Excellent organizational skills and attention to detail.
- Ability to work independently with minimal supervision on routine matters.
- Ability to follow up and follow through on scheduling-related items.
- Self-motivation.
- Ability to prioritize work and adapt to flexible work assignments.
Responsibilities
- Coordinate surgical-site scheduling and appointments for physicians at the assigned department location while maximizing utilization and following Medical Center standards and regulations.
- Interview patients and accurately document their pre-operative status.
- Make arrangements necessary to qualify patients for surgery.
- Coordinate pre-operative tests and surgical procedures.
- Gather and compile information from each patient's pre-operative stages.
- Prepare and submit complete pre-operative surgical packages to the designated facility, ensuring the patient file is complete and the patient is cleared for surgery.
- Follow Federal CPT coding policies, record surgical procedure codes, and provide post-operative charge reports to the billing coordinator.
- Contact surgeons to obtain missing procedure codes within 24 hours after surgery and work with the billing coordinator to send batched reports to TMCPO.
- Retrieve operative notes within 24 hours of surgery and ensure surgical documentation is properly filed in patient charts and with the billing coordinator.
- Maintain a surgical log containing patient data, surgery time and location, relevant information, billing amounts, and reimbursement dates and amounts.
- Maintain communication with the manager and report problems or difficulties to the site manager immediately.
- Contribute to creating and updating departmental policies and guidelines for screening and booking patients for surgery.
- Work with billing to ensure appropriate billing and reimbursement for each case.
- Verify surgical referrals and authorizations before and after appointments and surgeries.
- Create and update patient information packets, maintain necessary supplies, and coordinate packet distribution to patients and medical staff.
- Represent the department in relationships with other Tufts Medical Center departments.
- Work with the billing coordinator to resolve patient questions and complaints about surgical billing.
- Contact patients' primary care physicians to obtain pre-operative clearance so patients can proceed with scheduled procedures.
- Respond to patients' last-minute questions before surgery.
- Maintain collaborative relationships with peers and colleagues to support team goals and a positive work environment.
- Inform patients of required pre-operative guidelines.
- Forward information packets to patients.
Benefits
- Comprehensive Total Rewards package supporting health, financial security, and career growth.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
