Office Coordinator - Neurosurgery

Hartford Healthcare•Vernon, CT

About The Position

The Office Coordinator manages the daily operations of a neurosurgery practice and performs administrative functions related to practice operations. The role supervises administrative and clinical staff and oversees scheduling, workflow, service delivery, and employee performance. It serves as a primary resource for office staff on patient flow, office operations, customer service, health insurance, billing and coding requirements, and electronic medical record functionality and use. The coordinator supports clinical and medical staff in organizing and triaging care by relaying relevant patient information, adjusting schedules, coordinating urgent care with other practice resources, and releasing health information in accordance with HIPAA requirements. The role maintains staff schedules, processes new patients and serves as their primary practice contact, supports budget development and maintenance, communicates policy and procedural changes, processes attendance in Kronos, coordinates time off, and helps ensure compliance with organizational policies and regulatory standards. The coordinator also interviews candidates and makes hiring decisions in conjunction with the Office and/or Practice Manager.

Requirements

High school diploma.
Strong communication skills and experience in a leading role.
Ability to improve quality and productivity by identifying opportunities for improvement.

Nice To Haves

Associate or bachelor's degree and/or appropriate certification.
Previous management, supervisory, or leadership experience.
Knowledge and behaviors required to meet age-specific patient needs, including pediatric, adolescent, and geriatric needs.

Responsibilities

Manage the daily operations of the practice and perform related administrative functions.
Supervise administrative and clinical staff and practice operations, including scheduling, workflow, service delivery, and employee performance.
Serve as the primary resource for office staff on patient flow, office operations, customer service, health insurance, billing and coding requirements, and EMR functionality and utilization.
Assist clinical and medical staff in organizing and triaging care by relaying pertinent patient information, adjusting schedules, coordinating urgent care, and releasing health information in accordance with HIPAA requirements.
Ensure staff communicate and interact with patients courteously, respectfully, and professionally; hold staff accountable to customer service standards and take appropriate action when incidents occur.
Ensure staff comply with HIPAA requirements.
Maintain and adjust staff schedules to align with practice provider schedules.
Process new patients into the practice, maintain contact, and act as their primary resource and contact as they join the practice.
Assist the Office and/or Practice Manager in developing and maintaining departmental budgets.
Communicate new policies and procedures, billing and insurance policy changes, and other operational matters to staff.
Process office staff time and attendance in Kronos and coordinate vacation and personal time off to minimize disruption to practice operations.
Ensure adherence to organizational policies, procedures, and regulatory standards.
Interview candidates and make hiring decisions in conjunction with the Office and/or Practice Manager.
Act as a liaison regarding daily operations and staff communication.