Administrative Coordinator 3

State of Louisiana • New Orleans, LA

3d • Onsite

About The Position

The Louisiana Department of Health's mission is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. This role with the Center for Vital Records and Statistics supports essential services impacting individuals and families across the state. Responsibilities include assisting the public and vital record partners, reviewing records for accuracy, processing confidential documents, supporting marriage license services, and ensuring compliance with Louisiana law. This is a career progression opportunity offering diverse responsibilities and room to grow for detail-oriented, customer-focused individuals seeking a rewarding career in public service.

Requirements

• Two years of experience in administrative services.
• Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Nice To Haves

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Responsibilities

• Provides prompt, professional, and courteous customer service by answering a high volume of telephone inquiries regarding vital records services, fees, eligibility, disclosure requirements, and applicable Louisiana laws.
• Provides advanced technical assistance regarding vital record amendments by researching complex inquiries, explaining correction procedures and documentation requirements, and determining when matters require escalation.
• Utilizes the Louisiana Electronic Event Registration System (LEERS) to research records, process cases, verify application and amendment status, document customer interactions, and ensure timely routing of requests.
• Assists walk-in customers and processes vital record requests by reviewing identification, determining legal authority to access confidential records, verifying fees and payments, and routing incomplete or eligible requests for processing.
• Processes and reviews vital event registrations, including birth, death, fetal death, marriage, and divorce records, identifying discrepancies and communicating with hospitals, physicians, funeral homes, clerks of court, and other record originators to resolve issues.
• Issues, accepts, and records marriage licenses in accordance with Louisiana laws and regulations; provides technical assistance to clerks of court, officiants, judges, clergy, and the general public.
• Provides training and mentorship to newly hired staff on customer service standards, telephone etiquette, LEERS navigation, call handling procedures, and Vital Records policies and procedures; assists with inventory, records management, mail processing, and other departmental activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed