Administrative Coordinator 3

State of Louisiana•Lafayette, LA

2d•Onsite

About The Position

The Louisiana Department of Health (LDH) is seeking an Administrative Coordinator 3 to provide vital clerical, programmatic, and administrative support to the Economic Stability unit. This role is crucial for ensuring clients receive financial and supportive benefits through programs like SNAP, FITAP, KCSP, D-SNAP, and LaCAP. The position contributes to maintaining accuracy and timeliness in benefit delivery while ensuring compliance with federal and state regulations. The ideal candidate will be detail-oriented, organized, and passionate about helping others, with competencies in accepting direction, demonstrating accountability, managing resources, and using data. This is an opportunity to support families and strengthen community well-being.

Requirements

Two years of experience in administrative services.
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Nice To Haves

Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes
Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Responsibilities

Provides customer support for professional staff by serving as a receptionist and/or telephone operator, greeting customers and assessing their needs.
Completes personal interviews with customers to gather sufficient information needed to identify appropriate staff members.
Assists customers with performing functions on kiosks such as completing online applications, redeterminations, and simplified reports.
Maintains a working knowledge of policies and procedures related to the programs identified above to ensure that all program services are offered.
Researches prior client services by accessing complex automated mainframe systems, Louisiana Integrated Technology for Eligibility (LITE), and Common Access Front End (CAFÉ).
Performs activities on complex systems, which may include, but are not limited to, system clearances, registration of program applications, address changes, verification of benefits issued, parish transfers, issuance and replacement of Electronic Benefit Cards, etc.
Accesses the CAFÉ On-Line Application System in order to retrieve and pend applications from the parish queue, open up applications, and assign to analysts.
Provides general clerical support to all staff by making copies, filing case records, opening and delivering mail, preparing outgoing mail, receiving and distributing faxes, compiling data for reports, etc.
Maintains a state of readiness to respond to disasters, such as hurricanes, tornadoes, chemical spills, flooding, earthquakes, train derailments, ice storms, terrorist incidents, etc.
Responds to a declaration of a SNAP disaster by assisting with the implementation of procedures to interview and determine eligibility of applicants for the D- SNAP Program.