Administrative Coordinator 2-EC

State of Louisiana•Baton Rouge, LA

8d•Onsite

About The Position

The Administrative Coordinator 2 is located in the Office of Early Childhood Operations in Baton Rouge, Louisiana, and supports the Program Integrity and Compliance Unit. The unit maintains a framework to prevent, detect, investigate, and resolve fraud, waste, abuse, and non-compliance across state- and federally funded programs, while ensuring responsible use of resources, eligibility of recipients, and regulatory compliance. This position serves as a first point of contact for the agency and helps create a welcoming environment for callers. It provides administrative support for unit functions such as referral complaints, attendance records, record retention, printing, and compliance. The coordinator works closely with the Program Integrity and Compliance Consultant and manages reports required by state law and programs to help maintain compliance. The person hired is expected to report regularly to the Baton Rouge office. Work hours are Monday through Friday and will be determined. The appointment may be probational, promotional, or a job appointment. The role does not participate in a Career Progression Group.

Requirements

One year of experience in administrative services. Every 15 semester hours earned from an accredited college or university may substitute for six months of the required experience.
Ability to manage multiple priorities in a deadline-driven environment.
Excellent written and verbal communication skills.
Ability to accept direction and follow guidance or instructions.
Ability to follow and reinforce policies and procedures, and adapt or develop them to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.
Ability to communicate information, ideas, and emotions using structured methods that promote understanding and engagement.
Ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Responsibilities

Enter, update, and maintain referral claims and assessment data in departmental systems, ensuring program records are accurate and complete.
Manage complaints and inquiries by documenting information, coordinating responses, and communicating with program staff and stakeholders as needed.
Process mail returned by the United Postal Service, including documenting the mail type and reason for return in the system.
Call providers and claimants to update or request information in the system or database.
Sort documents according to their designated locations.
Support and participate in assigned projects, initiatives, and operational tasks.
Assist with technical assistance and other functions as assigned.
Provide administrative support for unit functions, including referral complaints, attendance records, record retention, printing, and compliance.
Manage reports required by state law and state programs to help keep the unit in compliance.
Serve as a first point of contact for the agency and provide a welcoming environment for callers.