Administrative Control Clerk (NY HELPS) - FT - Day Shift

ECMC•Buffalo, NY

11h•Onsite

About The Position

The Administrative Control Clerk operates a centrally located control center or nursing unit office at Erie County Medical Center Corporation. The role performs clerical, communications, and receptionist functions for the assigned hospital area and uses limited independent judgment in daily situations. Work is performed under the direct supervision of higher-level professional or technical staff. Related work is performed as required. This position is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the program, it may be filled by non-competitive appointment without an examination, provided candidates meet the title’s minimum qualifications. The posting states that within one year of permanent appointment, employees hired under NY HELPS are expected to have their non-competitive status converted to competitive status without taking a civil service test.

Requirements

High school graduation or a high school equivalency diploma.
One year of clerical or receptionist experience, or completion of 30 semester credit hours in substitution for the required experience.
Knowledge of office and medical terminology, procedures, and equipment.
Working knowledge of hospital organization and departmental functions.
Skill in dealing with patients, visitors, and hospital personnel in a personable manner.
Ability to communicate clearly, orally and in writing.
Ability to perform computer data entry.
Initiative, dependability, and sound professional judgment.
Ability to perform the essential functions of the position with or without reasonable accommodation.
For qualifying credit hours, the college or university must be accredited by an agency recognized by the U.S. Department of Education or U.S. Secretary of Education. Foreign education requires independent verification of equivalency at the applicant’s expense.
Verifiable part-time and/or volunteer experience is prorated toward full-time experience requirements.

Responsibilities

Operate a centrally located control center or nursing unit office on a hospital floor.
Assemble and maintain patients’ charts.
Prepare and forward requisitions for diagnostic testing using a computer.
Coordinate patient activities, procedures, and room transfers using a computer.
Process patients’ laboratory work using the hospital computer, including order entry and results inquiries.
Coordinate details of patient admission, discharge, or death; complete appropriate paperwork and arrange transport and ambulance service.
Answer telephones and communicate with other hospital departments to obtain services and resolve unit or environmental issues.
Requisition SPD supplies and equipment and keep the area adequately supplied and orderly.
Maintain accurate census information and records.
Deliver mail to patients.
Perform other clerical duties as requested by nursing staff.
Participate in unit and hospital patient experience initiatives.