Administrative Care Assistant Night Shift Coordinator - 3732

Indian Rivers Behavioral Health•Tuscaloosa, AL

4d•Onsite

About The Position

The Administrative Care Assistant Shift Coordinator supports client flow and daily operations at the Crisis Center. The role ensures clients are greeted and checked in promptly, assists with triage and admissions, supports clinicians and nursing staff, and helps ensure clients are supervised and treated with dignity and respect. Duties also include front-desk registration, transportation, client observation and education, client trainings, meal assistance, general cleaning, and timely documentation of clinical notes. The position works scheduled overnight shifts, weekends, and holidays as assigned. It requires effective communication with clients, families, friends, and staff; collaboration with teams; and the ability to work independently with limited supervision. The employee must follow confidentiality, HIPAA, safety, attendance, and organizational conduct requirements, maintain required training and certifications, and report compliance or safety concerns. Physical presence onsite is essential, and the work takes place in residential facilities with possible long hours and some risk from aggressive or out-of-control clients.

Requirements

High school diploma or equivalent.
Current Alabama driver's license and a good driving record as defined by Indian Rivers' policy.
Ability to read, write legibly, speak, and comprehend English.
Ability to work effectively in a group and within the organization to serve clients.
Excellent understanding of training methods for individuals with mental illness and/or substance use disorders.
Thorough understanding of electronic health records and Microsoft Office programs.
Excellent verbal and written communication skills.
Ability to relate professionally and effectively to clients, their family and friends, and staff.
Ability to lift up to 50 pounds and negotiate several sets of stairs during an eight-hour shift.
Ability to use sensory skills to communicate and interact effectively with employees, clients, and the public.
Ability to operate office equipment, including a computer, copier, multi-line phone, and fax machine.
Normal or corrected-to-normal hearing and vision.
Ability to perform the duties with or without reasonable accommodation; physical presence onsite is essential.
Knowledge of and compliance with HIPAA regulations concerning protected health information.

Nice To Haves

Experience working with clients with mental illness and/or developmental disabilities.
One year of experience in a mental health setting.

Responsibilities

Greet arriving clients within 15 minutes and provide hospitality to clients and waiting family or friends, checking in at least every 30 minutes during extended waits.
Ensure administrative care staff are in assigned areas and performing their duties in a timely manner.
Ensure client flow through triage and admission is smooth and timely.
Assist therapists, RNs, and CRNPs as needed to maintain operations, supervise clients, and attend to client needs.
Promote treatment of clients with dignity and respect; redirect staff as needed and report protocol or conduct concerns to Hope Pointe Management.
Provide transportation for clients as needed.
Perform client front-desk registration as assigned by a supervisor.
Work assigned shifts, weekends, holidays, and overnight schedules.
Observe clients as directed by a supervisor.
Assist with client education about symptoms and illness management as directed.
Obtain certification in management of disruptive behaviors and de-escalation techniques.
Assist with providing meals and general cleaning at the Crisis Center as needed.
Document clinical notes in accordance with agency policies and within 24 hours.
Conduct client trainings as assigned by a supervisor.
Maintain awareness of current events by reading memos, emails, bulletin boards, and communication logs.
Complete assigned tasks accurately and promptly, independently or as part of a team, with minimum supervision.
Follow the Organizational Code of Conduct, compliance, HIPAA, security, safety, and health requirements; identify and report non-compliance, infections, and workplace injuries as appropriate.
Protect client and organizational confidentiality, including limiting internal discussions to a need-to-know basis and referring media and general inquiries to the Executive Director.
Follow attendance and punctuality policies, including scheduled clock-in, meal and break times, and leave procedures.
Maintain current TB testing, CPR/First Aid, and CPI requirements.
Identify opportunities to improve the quality of departmental and organizational services.
Perform other duties and responsibilities as assigned by the Operations Manager or Crisis Center Director.