Administrative Associate

RR Donnelley • Wheeling, WV

9d • $18 - $24 • Hybrid

About The Position

The Administrative Associate provides a variety of administrative support functions to a site, office, and/or client. Duties may include expense reports, time entry, invoice entry, calendar and phone management, and opening client matters. This is a hybrid position requiring three days onsite, with work available in Columbus, Ohio, or Wheeling, West Virginia. The schedule is Monday through Friday, 10:00 a.m. to 7:00 p.m.

Requirements

• High school diploma or equivalent education.
• At least one year of administrative support experience in a professional organization, preferably in the legal or banking industry; formal education and/or training may be considered in lieu of experience.
• Skilled in MS Office software, including Word, Excel, and PowerPoint, with strong keyboarding and typing skills and basic knowledge of the Microsoft Office suite.
• Familiarity with other software programs used for administrative support.
• Strong attention to detail, accuracy, and quality; ability to coordinate across a team and manage multiple projects simultaneously.
• Excellent organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion.
• Ability to exercise good judgment and make decisions that conform to business needs and policy.
• Good problem-solving skills and understanding of when to escalate an issue to a supervisor.
• Ability to maintain professional composure while working with immediate deadlines.
• Ability to work independently and collaboratively as part of a team.
• Ability to work in a fast-paced environment.
• Professional verbal and written communication skills.
• Proficiency with equipment, technology, software, and hardware necessary to perform job functions.
• Self-motivated with a positive attitude.
• Proven customer service skills to create, maintain, and enhance customer relationships.

Responsibilities

• Provide administrative support, including answering phone lines, customer service, editing or transcribing documents, data entry for expenses, time, invoices, and other records, and scheduling reservations such as meetings, conference rooms, A/V, hospitality, travel, and concierge services.
• Oversee confidential company information, including corporate credit card information, P-cards, employee and client distribution lists, and prospective and current employee information.
• Use appropriate logs and/or tracking software for administrative support work.
• Ensure job tickets are properly filled out before beginning work.
• Assess job requests and ensure appropriate completion of tasks throughout their lifecycle.
• Communicate with team members, leads, supervisors, or clients regarding job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Interact with clients by phone, video, or electronically.
• Prioritize workflow.
• Perform quality assurance on own work and the work of others.
• Answer telephone calls and emails, and place service calls when needed.
• Follow Williams Lea policies and client-site policies.
• Use equipment and supplies in a cost-efficient manner.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED