Administrative Associate

Thread•Anchorage, AK

7d•Onsite

About The Position

The Administrative Associate is the first point of contact for all clients and visitors who walk in, call or reach out to thread electronically. This position is primarily a customer service and administrative support position to the Office Manager but may have other tasks/projects assigned as needed.

Requirements

High School Diploma/ GED required.
Ability to lift 25 pounds.
Current driver’s license required; Alaska driver’s license preferred.
Must pass background check.
References and valid identification required.
Passion and commitment to thread’s mission and the importance of early childhood education.
Ability to communicate effectively with a diverse group of providers, parents, staff, and members of the community.
Knowledge of early care and education programs and services, and community collaboration initiatives
Ability to provide high level customer service including friendly, helpful, and clam support
Flexibility and adaptability as organizational needs change.
Strong people skills required.
Strong analytical skills and mindfulness of details.
Ability to use database systems and general office programs with comfort and ease including Microsoft Outlook, Calendar, Word, Excel, Teams, Zoom, Salesforce and SharePoint.
Familiarity with office machinery such as copiers, postage machines, label makers, water dispensers, etc.
Prolonged periods of sitting and working at a computer.
Frequent use of hands and fingers to operate a computer, telephone, and other office equipment.
Ability to communicate effectively in person, by telephone, video conference, and electronically.
Ability to move about the office and access work areas, meeting spaces, and office equipment.
Occasional standing, walking, bending, reaching, and lifting or carrying up to 20 pounds.
Occasional travel for meetings, trainings, or other organizational activities.
Occasional evening or weekend work as needed.
Ability to maintain focus and perform detailed work for extended periods.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Nice To Haves

Associates or BA in education, child development, business management, office administration or related field preferred.
Bilingual Spanish speaking preferred.
Previous experience running a multi-line phone system and general office experience preferred.

Responsibilities

Greet and direct clients and visitors in a friendly and professional manner, both in person, over the phone, and Accurately communicate information about thread's services.
Manage multiple line phone system.
Process and distribute incoming and outgoing mail and packages.
Facilitate the referral call rotation to Early Childhood Specialists by using the Family Services Communications log.
Manage the info and IT email boxes to include checking and distributing throughout the day.
Ensure thread office including reception area, mailroom, kitchen, storage, and training rooms are clean, organized, and well-maintained.
Assist Office Manager with general agency purchasing, office supply inventory, and vendor Reconcile and submit office supplies invoices as needed.
Assist the Office Manager with agency inventory.
Assist Office Manager with coordinating, maintaining, and scheduling shared spaces and associated calendars.
Coordinate monthly staff meetings to include securing meeting hosts, creating and sending calendar invites and agenda to staff, and taking and filing notes.
Provide administrative support for the Learn & Grown(L&G) and SEED team, including quarterly meetings, annual meetings, and cohort support.
Provide technical support for early educators/clients including assistance with access to thread’s Serviceportal (Salesforce CRM client service hub).
Assist CAO with implementing agency travel procedures including, but not limited to, staff guidance, staff training, travel tracking, and travel booking as assigned.
Support other departments with special projects as needed.
Other duties as assigned.