Administrative Associate

Marsh McLennan Agency-Northwest•Great Falls, MT

14d

About The Position

You’ll be in the center of the action at Marsh Agency Northwest, providing premier support to both our clients and colleagues. Our administrative associates are the first point of contact for our customers. Your job is to set the bar for great customer service with exceptional communication, integrity and respect. You’ll be an integral team member that helps process key communications and helps the team achieve profit center and company goals. We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an Marsh Agency professional. Our ideal candidate is hungry, humble and smart- they don’t stop short of excellence and are driven to do what’s best for their clients, colleagues, and communities. From admin to accounting and everything in between, we believe our team is all in sales together. We're dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success.

Requirements

Client service advocate.
Passionate about delivering an exceptional level of customer service and support.
Understand business and people.
Good with people, even on the tough days.
Good customer service is just part of who you are, and you love making people happy.
Team player. Maintain positive relationships with your colleagues—and you enjoy it.
Dependable to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers.
Eager to learn and improve.
Ability to adapt to industry changes and client needs.
Ready for a meaningful change.
Embrace core values: accountability, balance, excellence, integrity, respect and humanity.

Nice To Haves

Throw all stereotypes of “insurance” out the window and love your job.
No more corporate vanilla structure.

Responsibilities

Frontline communications: answering phones, directing calls, and greeting walk-in clients.
Process communications: daily incoming and outgoing mail, including overnight mailings; handle incoming checks; provide early- and late-capture scanning; and deliver faxes to employees.
Office organization: order office-related supplies. Keep common areas clean and well organized, including the reception area, conference rooms, work rooms, file/mail room, supply areas, etc.
Maintain office equipment (phones, voice mail, copy/scan machines, etc.): keep machines filled with paper and toner, troubleshoot, call for repairs if necessary, and help others as needed.
Orientations: handle new colleague office orientations, as requested.
Follow organization policies and procedures and established workflows.
Perform additional duties as needed.