Administrative Associate II – District I

State of North Carolina•Dist One Office Rowan, NC
•$31,200 - $51,249•Onsite

About The Position

This is a repost, all previous applicants must reapply to be considered. This posting is for an Administrative Associate II position in the District I Office. This position serves as administrative support to the District 1 and Resident Engineers’ offices. Duties include but are not limited to preparing documents and correspondence for projects, entering documents, reports, and samples into Microsoft SharePoint and HICAMS, office purchasing and processing invoices, answering calls, scanning files and large plans, filing and maintaining records, assisting the public with any request via email, phone, Contact Us and/or walk-in contact, and other clerical duties assigned by supervisors. This position also will assist with the processing of materials received tickets, driveway permits, road additions/abandonments, and house moves. Effectively communicate technical knowledge with Engineers, coworkers, and the public. Good communication skills are required in both verbal and written activities. Possess general mathematical skills, significant vocabulary/grammar skills for proofreading correspondence, reports, and other documents. Ability to schedule and coordinate a variety of appointments, meetings, and or conferences. Applicant should be computer literate and possess experience using modern word processing, spreadsheet, email, and internet software, and have the ability to learn and apply DOT computer programs such as SAP, Ariba, SharePoint, and Hicams. Customer service experience (over telephone, personal, and electronic) is also strongly preferred. Candidates should possess excellent composition skills, attention to detail, and need for consistency with data entry and correspondence. Management prefers a candidate with customer service experience and a personable attitude. Must be able to work in an inside environment including being exposed to significant sitting for long periods of time. This position requires a valid driver’s license due to required occasional business-related travel and the need to operate a company or personal vehicle while conducting administrative duties. Responsibilities may include duties such as traveling between company locations or work sites, attending meetings or training sessions, delivering or retrieving documents, supplies, or equipment, making postal runs, and completing other off-site administrative or operational tasks as assigned.

Requirements

  • High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience
  • Effective communication skills (verbal and written)
  • General mathematical skills
  • Significant vocabulary/grammar skills for proofreading correspondence, reports, and other documents
  • Ability to schedule and coordinate a variety of appointments, meetings, and or conferences
  • Computer literacy including experience using modern word processing, spreadsheet, email, and internet software
  • Ability to learn and apply DOT computer programs such as SAP, Ariba, SharePoint, and Hicams
  • Valid driver’s license

Nice To Haves

  • Customer service experience (over telephone, personal, and electronic)
  • Excellent composition skills
  • Attention to detail
  • Need for consistency with data entry and correspondence
  • Personable attitude
  • Customer service experience, including resolving customer issues
  • Experience with Microsoft Office using programs such as Outlook, Word, and Excel
  • Experience completing and/or maintaining records and reports
  • Experience reviewing detailed documents and records for accuracy and completeness
  • Experience with letter writing, using correct spelling, punctuation, and proofreading

Responsibilities

  • Preparing documents and correspondence for projects
  • Entering documents, reports, and samples into Microsoft SharePoint and HICAMS
  • Office purchasing and processing invoices
  • Answering calls
  • Scanning files and large plans
  • Filing and maintaining records
  • Assisting the public with any request via email, phone, Contact Us and/or walk-in contact
  • Other clerical duties assigned by supervisors
  • Processing of materials received tickets, driveway permits, road additions/abandonments, and house moves
  • Traveling between company locations or work sites
  • Attending meetings or training sessions
  • Delivering or retrieving documents, supplies, or equipment
  • Making postal runs
  • Completing other off-site administrative or operational tasks as assigned
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